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Manager, Payments Partnerships Ops in Chicago at PayPal

Date Posted: 1/20/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Payments Partnerships team is responsible for leading commercial strategy and relationships with banks, processors, and payment networks that support all of PayPal’s products in the US and Canada. We are seeking a high-energy and innovative professional with a passion for improving how people manage and move money. The Manager of Payments Partnership Operations, US and CA, will sit at the center of our Payments Partnerships team, supporting our relationship managers by creating, leading, and executing critical business processes. In this role, you will support the rapid growth of the Payments Partnerships strategy by creating scalable frameworks that will help our team and our partners grow. You should be data-oriented, with the willingness to report KPI’s and the skills to tell a story using them. You should be detail-oriented, with the persistence needed to track a complicated project plan. And finally, you should be team-oriented, with the knowledge that your success will be based on how you help others succeed. The position will involve frequent interaction with leaders at PayPal and external partners. Travel may be occasionally required, but minimal. Work location is flexible.


  • Create, track, and report partner KPI’s on a periodic basis internally and externally through QBR’s
  • Collaborate with cross-functional (legal, compliance, risk, product) and cross-regional teams, providing clear written and verbal communication to ensure alignment
  • Track key deliverables and accountable parties for strategic partner projects to ensure successful outcomes
  • Manage partner CRM for Payments Partnerships team, including opportunity/deal pipeline, compliance request status, and reporting to Global PayPal Third Party Management, etc
  • Support partner managers with standardized communications, FAQ’s, document templates
  • Identify opportunities for partner improvement via best practices


  • Learn quickly, deal with ambiguity and navigate complexity
  • Strong organizational skills – maintaining detailed written project plans, process documents, internal wikis, etc
  • Track record delivering positive outcomes from business processes
  • Comfort using data to evaluate hypotheses and to communicate ideas
  • Superior communication skills (verbal, written)
  • Experience in payments or related fields, such as technology or banking
  • Domain knowledge of payment processing a plus
  • Previous customer success management, account management, relationship management, or business operations experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at