Manager, Leadership Communications in San Jose at PayPal

Date Posted: 9/18/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As part of PayPal’s Corporate Affairs organization, the Leadership Communications team is responsible for developing and executing strategic executive engagement programs that showcase the company’s impact and thought leadership, as well as engage key stakeholders to promote PayPal’s reputation globally. This newly-created role will report to the Director of Leadership Communications & Strategic Partnerships, and will partner with the rest of the team (and broader Corporate Affairs function) to advance and amplify our global programs.

The successful candidate will leverage strong writing and project management skills to develop and facilitate the next stage of impact through our Leadership Communications program. As a team coordinator and cross-functional integrator, they will develop/maintain key collaboration and knowledge sharing processes; support the continued development of mutually reinforcing leadership communications plans; consistently ensure excellent execution on all executive engagements through thorough research, coordination, preparation and content development; help evolve our messaging and positioning for PayPal’s CEO and executive team; and contribute to our ongoing efforts to monitor/evaluate our success.

Responsibilities to Include

  • Develop/track pipeline of engagements, research new opportunities (inbound requests and proactive outlook), and continually build/maintain relationships with key contacts
  • Assist in the ongoing development of forward-looking leadership communications plans (by executive and aligned to key business objectives) and track/support progress toward successful execution. Continually apply key learnings and update/refresh as necessary, as well as maintain continuity across other team strategies/plans.
  • Develop wide-range of communications materials (often on quick turn-around) including briefing materials and messaging, thought leadership and social media content, and strategic recommendations and recaps, in an ongoing manner
  • Support PayPal’s strategic engagement at annual high-profile thought leadership engagements, such as WEF and Aspen Ideas Festival
  • Consistently collaborate across other key Corporate Affairs teams – including but not limited to Internal Communications, Corporate Financial Communications and Government Relations – to ensure strategic integration and consistency, as well as maximize opportunities 
  • Serve as knowledge hub for extended team by centralizing templates, best practices and key materials, and ensuring key collaborators across the organization (particularly globally) can leverage for their needs
  • Help develop and institute new approaches to measure/analyze the impact of our work toward key business and corporate reputation goals 
  • Assist with the management of PayPal’s awards program and oversee the submission of winning entries
  • Prepare and support executive leaders and partner with outside agencies as necessary

    Job Requirements

  • Minimum of five years of experience in communications or related field
  • Previous experience working across other communications channels/disciplines (e.g., media relations, digital/social media, etc.) – agency experience recommended, but not required
  • Demonstrated understanding of landscape and trends in the leadership communications space, as well as key relationships of relevance in our space
  • Strong organizational skills – ability to successfully manage multiple projects/deadlines simultaneously in a fast-paced environment
  • Excellent written and verbal communicator, with a strong attention to detail
  • Highly collaborative – builds strong relationships internally and externally with positive/can-do attitude
  • Entrepreneurial mindset – thinks creatively and outside the box, brings outside-in thinking to every project, and always figures out a way to get things done
  • Global orientation – experience in an international market recommended, but not required
  • Connection to PayPal’s brand and commitment to PayPal’s mission, vision and values
  • Bachelor’s degree required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at