Manager - Law Enforcement Liaison in Scottsdale at PayPal

Date Posted: 2/1/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Global Investigations is seeking a talented, disciplined individual to function as an on-site manager to a team supporting law enforcement subpoena review and response. The Manager -Law Enforcement Liaison provides support to PayPal Holdings, Ltd and its subsidiaries, the Global Investigations (GI) team and other internal and external business partners by supporting strong partnerships with law enforcement. A key aspect of this role is to support the leadership functions of the Director of the Law Enforcement Fulfillment group within GI, specifically relating to appropriately and accurately responding to lawful requests for customer information from law enforcement and government agencies relating to criminal activity globally. The individual will provide strong leadership and writing skills, and be able to critically analyze both subpoena fulfillment and subpoena review functions. The individual will be responsible for interfacing with several internal systems handling sensitive data and need to be able to interface with law enforcement as well as key stakeholders regarding data requests. Time management skills are essential, as tasks will have strict deadlines and the candidate will need to act with urgency on all requests. The individual should also have the ability to analyze data and support regular reporting obligations, working with senior management to report timely and accurate metrics for the group. This role also requires a self-starter with the ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary. The candidate must have the ability to think critically and strategically when handling subpoena reviews, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive the investigation to conclusion.

  • Oversee day to day operational issues arising in the subpoena fulfillment and review function on-site in Scottsdale, Arizona. 
  • Provide leadership, lend support to leadership in managing daily team functions, as necessary and delegated by leadership, and frequently coordinate activities of junior team members.
  • Implement quality program and provide guidance to junior team members relating to their case management and daily work in conducting subpoena fulfillment
  • Handle QC/QA review escalations and evaluations.
  • Handle more complex a-typical subpoena requests, working with internal stakeholders to identify responsive material.
  • Develop methods and procedures on new assignments and drive special projects.  Excellent written and communication skills required.
  • Identify broader policy and product issues where applicable, in the scope of critically analyzing investigative leads and root cause. 
  • Display leadership by engaging, partnering with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
  • Build and communicate accurate regular reporting metrics.
  • Develop and drive team training initiatives, working with senior management and stakeholders, relating to subpoena fulfillment and other related projects.
  • Key initial point of contact for law enforcement and other government regulatory agencies in respect to properly responding to requests for lawful customer information.  
  • Build and maintain effective relationships with internal and external business partners to convey GI’s function strategies and value, as well as being a subject matter expert for subpoena/court order processing.
  • Must have the ability to connect the dots in seemingly disparate matters, coalescing data and leads to provide recommendations regarding further review/escalation to other teams within Global Financial Crimes Compliance
  • As needed, produce high quality detailed document production while ensuring proper service levels and response time for law enforcement requests and other legal processes as directed while managing sensitive or confidential information.
  • Prioritize and manage tasks across a variety of mediums including case intake and completion, law enforcement data request management, email queue, and any assigned escalations.
  • Assist in developing, implementing and executing best practice sharing, tools resources and procedures for global investigations team with a focus on driving operating efficiencies.
  • Assist with responding to internal and external escalations as needed.
  • Use knowledge and work experience in identifying potential proactive leads while reviewing cases from law enforcement.
  • Critically evaluate legal process and escalate, as appropriate, novel issues. Provide suggestions and demonstrate problem solving abilities.
  • Ability to present complex data to groups of all levels, in large and small settings
  • Testify in legal proceedings, as needed, regarding business records subpoenaed by law enforcement.
  • BS/BA degree or equivalent.
  • 5+ years professional experience relating to subpoena fulfillment, regulatory experience, or investigations related to criminal investigations including counterterrorism/ terrorist financing, cybercrime, complex fraud/AML, insider abuse, and/or high profile/high priority events.
  • 1+ years supervisory experience preferred.
  • Strong working knowledge of PayPal and/or its subsidiaries, with experience in using PayPal and a strong belief in making the Internet a safe, viable means of commerce.
  • Ability to understand opposing points of view on highly complex issues.
  • Proven knowledge of Anti-Money Laundering regulations and guidance such as the Bank Secrecy Act and USA PATRIOT Act.
  • Advanced data query and analysis skills (SQL, SAS, Teradata, Hadoop, etc.).
  • Prior law enforcement experience essential, including drafting warrants, knowledge of trial / testimony.  Prosecutorial experience valued, especially experience within an Attorney General office.
  • Fluency in written and verbal English is essential. One of the following languages, French, German, Dutch, Italian or Spanish is helpful.
  • Some overnight travel required, often on short notice
  • Solid writing skills with ability to both write persuasively, and convey complex matters in clear and simple written form.
  • Excellent  oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels. More specifically, the candidate should be able to explain the PayPal platform in laymen’s terms as well as handle more complex inquiries.
  • Provide suggestions and demonstrate problem solving abilities.
  • Excellent project management, organizational, presentation and interpersonal skills;
  • Ability to maintain composure under pressure and make sound decisions;
  • Display a high level of professional judgment, commitment, integrity, and teamwork;
  • Strong collaboration skills and ability to positively influence teams through a climate of change;
  • Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business;
  • Working with management, develops project scope and goals from high-level objectives; receives direction in terms of the desired outcome or strategic objectives.  
  • Works independently and may make decisions and/or socialize recommended decisions.
  • Proficient at identifying problems, able to see hidden problems and shows ability to make connections among previously unrelated notions.  Uses knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
  • Accountable for a process.
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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