Manager, Global Ops Platform PMO in Austin at PayPal

Date Posted: 2/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Austin
  • Job Type:
    Program Management
  • Experience:
    Not Specified
  • Date Posted:
    2/16/2018
  • Job ID:
    R0027066

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

In a fast-paced, high problem-solving environment, the Manager of the Enterprise Services Operations Program Management Office leads the team supporting Operations-focused strategic programs across PayPal. The team’s responsibility includes ensuring successful, timely and in-scope delivery - focused on planning, reporting, organizing and holding stakeholders accountable to manage risks and create mitigation strategies. Programs will involve the implementation of a variety of work streams and typically span multiple teams and geographic locations. This leader will work closely with the OCIO Agile Program Management leaders which are responsible for driving the technology delivery. The ideal candidate is a leader comfortable with ambiguity who drives to get stuff done and coaches their team to reach their fullest potential.

The Manager’s day-to-day responsibilities will include:  

  • Leading and inspiring a high-achieving program management team
  • Identifying opportunities for optimization within Enterprise Services Program Management
  • Formulating a long and short term strategy to ensure optimal use of resources across programs
  • Develop trusted relationships with technology leaders, business leaders and stakeholders to drive optimized program delivery. This includes supporting and holding resources accountable for their responsibilities within the program
  • Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Balances urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate
  • Strong communication, listening, and negotiation skills; able to convey important messages in a clear and compelling manner
  • Develops loyalty and commitment in others by communicating clear expectations, developing and mentoring direct reports, and setting an example in one’s own behavior

Job Requirements:

  • Strong strategic planning and organizational skills; Ability to lead a team across multiple locations (4-5 large locations and additional small locations)
  • 6+ years’ experience as project or program manager with 3+ years direct leadership experience
  • Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set; ability to lead and influence direct reports remotely
  • Excellent time management skills with ability to manage a large, diverse set of to-do’s – vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable.
  • Proven experience providing guidance, making critical decisions, and moving work forward in a project environment known to contain high levels of ambiguity due to the nature of the work.
  • Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives.
  • Ability to travel up to 3 weeks per quarter
  • Day-to-day presence in Austin site


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0027066

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