Manager, Engineering Programs 2 in San Jose at PayPal

Date Posted: 9/7/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Enterprise Services PMO Team is seeking a Senior Manager having people management experience to drive execution of business-critical initiatives associated with Risk and Compliance platform. A critical component of this role is the ongoing development of a high performing team, capable of producing the highest quality work amidst the ever-changing global risk and compliance landscape. You will incorporate effective leadership practices to ensure that your team successfully executes on their obligations and you will be responsible for the quality of their output. You will need to demonstrate the ability to understand opposing points of view within your team and across the organization on highly complex issues and to negotiate and integrate different viewpoints with all levels of leadership. You will interact with peers, all levels of management, and other internal or external stakeholders in order to deliver outcomes aligned with product roadmap. In this highly visible role, you will bring your knack and thirst to drive all technical and operational aspects related to SDLC, PDLC and Launch Management of respective product offerings by partnering with engineering and product teams cutting across various segments. This is an exciting opportunity to contribute towards building world-class payment processing company operating across the globe to democratize the economy. Job Description: • 4-8 years of progressive experience in technology programs and product management delivering technology initiatives in a high growth/high velocity environment at a leading financial technology company. • People management experience having team size of 5 – 6 team members. • Successful track record of managing complex development initiatives and programs to deliver technical solutions and business objectives • Proven expertise developing effective, matrix, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies • Agile development mindset and familiarity with tools like Jira, Confluence, Clarizen and MS Teams. • Ability to influence both peers and leaders, to build consensus while dealing with ambiguity, and make or delegate decisions when necessary • Demonstrated aptitude for risk identification and mitigation • Excellent oral, written communication skills including presentation skills at executive leadership level. • Capacity to manage multiple projects and stakeholders simultaneously.

About the Program Management Office (PMO)

Our teams drive and deliver programs across PayPal, building new products and launching them globally. These programs span multiple teams, projects, locations and involve complex technologies. Program Managers plan, execute, track and manage end to end solutions to ensure the desired customer and business value is delivered. They coordinate efforts across product development, software development, infrastructure and operations scrum teams, always demonstrating a solid understanding of the program vision and roadmap.

We are currently seeking Program Managers with relevant experience in Agile project management, product launch management, change management and organizational dynamics.

 Responsibilities include:

  • Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
  • Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan
  • Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
  • Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
  • Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
  • Design and manage pilots and beta testing
  • Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
  •  Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
  • Identify program impediments and address including proper escalation to individuals/groups as needed
  • Lead program retrospectives and commitment to improvement on a regular cadence
  • Advocate and manage program implementation according to PayPal’s product lifecycle management
  • Maintain awareness of cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.
  • Lead effective project / program governance and stakeholder management,  ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies
  • Assess the current methodology, identify / rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.


  • Candidates from 3-10+ years of experience are welcome for a variety of roles and levels.
    • Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
  • Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
  • Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
  • Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
  • Good knowledge of project management process, project management software tools, templates and management techniques
  • Experience with different software development methodologies including the agile development methodology such as Scrum
  • Success in developing program/project level artifacts to support a major software implementation program with concurrent releases

This role also requires:

  • An inherent bias to action
  • Proven leadership skills; self-motivated and a self-starter with a “Can do” attitude
  • Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast paced, changing environment
  • High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
  • Sharp business judgment, detail oriented yet able to always see the "big picture"
  • Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders
  • Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently
  • Ability to adapt, be flexible and responsive to dynamic situations

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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