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Manager, Employee Communications in San Jose at PayPal

Date Posted: 5/15/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Employee Communications team connects, inspires and empowers our 20,000 employees across 60+ offices around the world. We need a top-notch storyteller and communications expert to help us do it right. We're building a global employee communications team with creative content experts, brilliant story tellers, and ridiculously talented strategic and executive communicators. For this addition to the team, we’re looking to hire an employee communications Swiss Army knife, who can equally write engaging content for employees, partner with leaders to advise and execute on employee communications strategy, support events, and help plan and execute employee initiatives. We’re a small and mighty team, so this person will also have the opportunity to pitch in on a whole bunch of employee communications projects.

PayPal and its family of brands are more committed than ever to achieving our vision to be the Customer Champion for our industry and give people worldwide more direct control over their money – the same vision we had nearly 20 years ago when the company was first created. We’ve achieved remarkable success since then, and continue to lead the digital payments revolution.

The task at hand:

The Global Employee Communications team connects, inspires and empowers our 20,000 employees across 60+ offices around the world. We need a top-notch storyteller and communications expert to help us do it right. If you think that might be you, read on...

We're in the midst of building a global employee communications team with creative content experts, brilliant story tellers, and ridiculously talented strategic and executive communicators. For this addition to the team, we’re looking to hire an employee communications Swiss Army knife, who can equally write engaging content for employees, partner with leaders to advise and execute on employee communications strategy, support events, and help plan and execute employee initiatives.  We’re a small and mighty team, so this person will also have the opportunity to pitch in on a whole bunch of employee communications projects.

To be successful in this role, you should be able to write effectively across multiple channels, be flexible, have top notch employee communications strategy and execution skills, be well-organized, have strong executive presence, and thrive on getting stuff done in a fast-paced and highly matrixed environment.

What you’ll do:

  • Write and create relevant and compelling content for employees
  • Deftly work up and down the organization and across peer groups
  • Serve as a strategic internal communications partner to key leaders
  • Tightly manage a budget that gets the absolute most bang for our buck
  • Manage project plans and calendars for key company initiatives and for the team
  • Maintain global employee communications templates, tools, and playbooks  
  • Build and maintain relationships with key internal contacts, influencers and others, including counterparts within the larger communications function.
  • Demonstrate an ability to solve complex problems and lead cross-organizational efforts

What you should be really good at:

  • Writing executive communications; actually, all kinds of writing – you should be a great writer
  • Building relationships at all levels; building coalitions that come together to get work done
  • Multitasking – like, a lot of multitasking; some previous experience as a circus juggler is always helpful
  • Organization (see above multitasking requirement)
  • Driving multi-faceted corporate programs through effective communications
  • Doing what’s never been done before
  • Playing well with others
  • Having fun – we’re going to be spending a lot of time together, we’d best be having some fun

Qualities of the right candidate for this role:

  • You have 5+ years of employee communications experience
  • You love creating compelling content that also drives employee inspiration and understanding of business strategy
  • You understand the symmetry between communications and other functions and how they fit together within the broader employee experience framework
  • You embrace change; like, you hug it so hard you squeeze the living daylights out of it
  • You are highly organized and able to effectively juggle multiple priorities simultaneously
  • You can create project plans while you sleep
  • You roll up your sleeves and make stuff happen
  • You demonstrate flexibility, resilience, speed and grace under pressure.
  • You are excited to generate, articulate and implement new ideas that will improve the employee experience
  • You are diplomatic, with the antennae to pick up on, and manage, organizational and cultural sensitivities and change.

Basic Qualifications:

  • 5+ years of employee communications experience
  • Outstanding written and verbal communications skills.
  • Bachelor’s Degree in Communications, Public Relations, or related field, required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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