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Manager, Credit Underwriting in London at PayPal

Date Posted: 10/22/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We're looking for a Region Lead to join us who will be responsible for a team of underwriters managing large global e-commerce and smaller commercial merchants across many business models. Your portfolio spans most of Europe, with a global interconnectedness of supply and demand, with a diverse set of credit and financial challenges. Our business models span new venture related startup companies as well as mature businesses, again with a diverse set of credit and financial challenges. In addition to monitoring the ongoing credit risk of such merchants, we are also providing leading edge assessments and analysis on industry trends nationally and internationally.

As Region Manager, your responsibilities will include:

  • Manage a team of 18 to 20 individuals, split into 3 teams with each team having its own leader, reporting to the Region Lead.
  • The Region Lead will “own” a portfolio of roughly 2,700 merchants, from smaller to large, across many different industries and business models.  The Region Lead will ensure that the team operates at an efficiency level such that all merchants are reviewed at least once a year, with troubled merchants requiring more than one review per year as needed. 
  • Region Lead will have appropriate approval authority to assess merchants and approve the review and ensure each merchant has a next review date established, ensure exposure is calculated appropriately, agree with the industry designation (quality of data control), and ensure our quality standards are maintained.
  • Region Lead will ensure that strong merchants will have “light touch” reviews and assess from their experience that the merchant has significant means (strong credit profile, strong processing attributes, etc.) to ensure that another review is not needed for 1 year.  Weaker merchants will require a more robust review, where setting the next review date will be critical.  This means setting a next review date prior to a merchant possibly facing dire circumstances from a credit perspective or taking actions to preserve our exposure (i.e. taking or setting reserves).
  • Region Lead will have a significant amount of credit experience to be able to assess credit issues by reading financial statements, associated footnotes, understanding macro-economic trends/issues and industry related matters.
  • Region Lead will have a strong fundamental understanding of payment processing, associated schemes understanding, and work closing with compliance and fraud experts at PayPal as needed.
  • Region Lead will develop relationships with the EMEA Monitoring Team to allow for communication access for merchants who show abnormal processing that may need investigation. 
  • Region Lead will build relationships with other Region Leaders in North American, APAC (Asia and Pacific Region), Special Credits (our work out team) as well as the Global Portfolio Manager.
  • Region Lead will build relationships with our NEU team (New Enterprise Underwriting), especially the NEU EMEA Region Lead.  Responsibilities include working together with NEU team on complex transactions for new approval to ensure Portfolio is comfortable with the risk undertaken.
  • Region Lead will build relationships with the Customer Success Managers/Account Executives to allow for frequent interaction in managing large merchants.
  • Coaching and mentoring Team Leaders and/or members of the team for growth.
  • Maintain reporting standards to assess productivity of the team, including coaching for team members who fall behind quotas needed.
  • Work with our Strategy Team to work in queueing for merchant reviews timely, with differing priorities and completion schedules.

Additional Qualities

  • Assess business model risk and determine credit exposure risk on new or existing merchants
  • Prepare concise oral and written summary recommendations regarding findings, issues and mitigants as needed
  • Analyze financial, bank, and processing statements to assess credit worthiness as needed
  • Host regular meetings with your team to mentor, advise on complex situations, answer questions, etc.
  • Present to a Global Credit Risk Committee in support of your team as needed.
  • Assist Account Management/Customer Success Managers with customer calls requiring explanation of specific credit risks, internal credit policies and decisions related to those assessments/policies
  • Monitor and investigate merchants’ credit card processing activities using internal and external Risk monitoring tools
  • Stay current on merchant industry trends specific to the industries we support
  • Interact with members of Special Credits team when dealing with companies whose credit profile is deteriorating to balance best outcome for customer relationship/loss avoidance
  • Work with auto scoring system to risk rate merchants appropriately.  Work with Global Regional Leaders as we expand our risk rating scoring and adding a Probability of Default element to the score


  • 7+ years of merchant service work experience related to merchant underwriting and/or commercial lending
  • Solid financial statement analysis
  • Experience with concise written and oral presentations 
  • A highly curious individual who wants to get to the source of anything even the least bit fishy
  • A highly analytical team player who loves to evaluate degrees of financial and credit risk
  • A top-notch inspector and investigator
  • Ability to exercise sound judgment and be resourceful in all things
  • An acute sense of right and wrong with the calculations to back it up

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at