Manager, Business Operations in San Francisco at PayPal

Date Posted: 2/17/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Overview: The PayPal Customer Experience & Technology (CE&T) organization is looking for a collaborative and strategically oriented operations professional to join the Business Operations team that supports the Chief Operating Officer (COO) of PayPal. The Manager, Business Operations will help support a range of multi-disciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the CE&T operating plan and strategy. Operating rhythms include development of strategic plans and progress against them, team composition/evaluation, and team engagement/culture. The position is integral to an enterprise-wide initiative to adopt an improved lean, iterative, and customer-centric approach to product development, leveraging principles of Agile methodology; Services-Oriented Architecture; and E2E design thinking (“3 in a box” and Durable Teams). The role requires a high degree of relationship management internal and external to the Customer Experience & Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Public Relations/Communications, Finance, the People team (HR) and many others.

Principal Duties Include

  • This role will have a focus on driving and improving the communications and operating rhythms planning and agenda for our COO and the Customer Experience & Technology organization.
  • This individual will ensure that we have a thoughtful and robust engagement and communications agenda for the COO, both internal and external (in partnership with central Public Relations and Communications teams)
  • This individual must be a thoughtful steward of the cultural values we strive for as a company (collaboration, innovation, inclusion, wellness) as well as the key mission of the Customer Experience & Technology team to be true Customer Champions.

Key Competencies

  • Superb leadership and influencing skills
  • Executive presence, strong verbal and written communication
  • Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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