Manager, Business Operations in San Jose at PayPal

Date Posted: 7/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
    Business Process
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Overview: The PayPal Customer Experience & Technology (CE&T) organization is looking for a collaborative and strategically oriented operations professional to join the Business Operations team that supports the Chief Operating Officer of PayPal. The Business Operations manager will help support a range of multi-disciplinary transformation initiatives and operating rhythms to help shape, implement, and manage the CE&T operating plan.

Principal Duties Include

  • Lead and program manage process redesign activities including workforce strategy & planning, operational activities  to enable strategic plan and identify opportunities for simplification, quality and productivity improvement
  • Deliver analysis, reporting, insights and associated actions necessary to enable continuous improvement
  • Develop and manage budget for programs, enabling judicious management of Opex dollars to ROI
  • Create, implement and drive operating rhythms, relevant artifacts and engagement activities to enable better communications and engagement up down and across the organization; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews
  • The role requires a high degree of relationship management internal and external to the Customer Experience & Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Finance, the People team (HR) and many others

Key Competencies

  • Structured thinker with a problem-solver mindset: Passion for and demonstrated success at making things work  for internal customers
  • Experience redesigning and managing process from the ground up
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
  • Strong verbal and written communication
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment


  • MBA preferred
  • 7-9 years experience and proven track record in program management, operations or planning, preferably in software industry
  • Training in reengineering, lean, design thinking or related methodologies preferred
  • Strong organizational and analytical skills with ability to move quickly from insight to action

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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