Legal eBilling Administrator in San Jose at PayPal

Date Posted: 2/5/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Legal Department is seeking a Legal eBilling Administrator to join our Legal Operations team to manage our global eBilling system through which multi-million dollar law firm invoicing is processed. The ideal candidate will be someone who is very tech-savvy, customer service-focused and detail-oriented, who can quickly learn new software applications. This person will be encouraged to innovate and build upon current processes, and will report into the Legal Department's global Sr. Director of Business Affairs & Legal Operations.

Primary Job Responsibilities:

  • Day-to-day management of Legal Department’s eBilling system, including serving as internal owner of the system.
  • Provide exceptional eBilling support to the Legal Department
  • Serve as primary point of contact for law firms with billing inquiries.  Interact independently with attorneys, administrative assistants, outside counsel and vendors to answer questions concerning invoicing/status, retention guidelines and to resolve any invoice issues
  • Perform first-line review of invoices for compliance with billing guidelines; conduct periodic invoice audits
  • Become an expert in eBilling system.  Train/assist department members on the e-billing system and processes.
  • Drive collection of forecast and accrual data (both from internal legal team as well as law firms/vendors) in support of monthly forecasting exercise with Finance
  • Generate invoice aging report on a monthly basis and follow up with department members re past due unapproved invoices
  • Partner with Accounts Payable and Tax departments to resolve payment issues
  • Maintain and update eBilling reference guides and educational tools that support the eBilling solution
  • Proactively seek ways to improve current process to maximize productivity, workflow, and maximize efficiency in all aspects of the eBilling function
  • Provide project support, reports and analysis as requested by the Director of Legal Operations (e.g. global law firm consolidation exercise)
  • Special projects as assigned
  • Partner closely with Law Firm Relations Manager on such things as:
    • Development/execution of new hire training on PayPal’s outside counsel management philosophy
    • Implementation of alternative fee arrangements within eBilling tool for tracking/auditability
    • Rate/spend trends and analytics to assist with law firm negotiations
    • Onboarding of firms, review and approval of timekeeper rates

Job Requirements:

  • High level of professionalism; exceptional client services skills; handles sensitive/confidential information with appropriate care.
  • Well organized; consistently completes projects on-time with great attention to detail
  • Eager to learn new things and apply knowledge to improve/simplify processes; eager to go the ‘extra mile’
  • Strives to gain strong institutional knowledge about department and company processes
  • Successfully handles assignments with minimal supervision
  • Able to prioritize well, work efficiently
  • Cost-conscious
  • Takes ownership of an issue once aware of it – goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise
  • Consistently looking for ways to improve/enhance processes, find efficiencies, think outside the box
  • Show flexibility as workloads fluctuate
  • Able to successfully resolve any payment-related inquiries with AP independently.

Basic Qualifications:

  • Prior experience with eBilling administration a must.  Familiarity with billing/accounting processes required.
  • Experience auditing outside counsel invoices preferred.
  • At least 5 years of total work experiences in Legal billing environment, with minimum of two years in law firm billing department.
  • Experience working with large in-house legal team preferred
  • Attention to detail with excellent time management and multitasking/prioritization abilities
  • Technology-savvy; proficient in all Microsoft Office applications.  Strong Excel and analytical skills required
  • Has excellent interpersonal skills; comfortable dealing with all levels in the organization
  • Proactive approach to recognizing needs, solving problems, anticipating issues.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0026858

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