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Learning Experience Specialist in Beijing at PayPal

Date Posted: 7/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Learning Experience Specialist III (LES) based in Shanghai or Beijing will be responsible for delivering a range of training for Global Customer Operations (GCO) teammates to help them understand PayPal business model, PayPal product, processes, and industry knowledge, and lead a team to support both PayPal and GoPay GCS teammates learning and development. The training includes new hire training, Up-Skilling, refresher, soft skills, leadership excellence programs and ad hoc training deliverables. He/she will work on cross-functional improvement projects as well as global projects to drive the business KPIs. He/she will also need to collaborate with global training team and cross-functional teams and acts as a SME for GCO. Areas of focus include developing and delivering training, project management, training needs identification, assessment of the effectiveness of training, coaching, facilitation, and review of key customer metrics.

Core Responsibilities:

  • Regularly use our customer and teammate products, work in production and integrate solutions to improve customer experience
  • Lead and design by leveraging different learning methods and channels (eLearning, discussion boards, classroom, web conference) for assigned program/segment to drive learning enablement and impact performance
  • Consult with stakeholders and learning leaders on identified performance improvement opportunities and solutions
  • Assess and evaluate assigned program/segment to ensure performance impact
  • Continually focus on BU metric efficiency to identify opportunities and recommend solutions
  • Build relationships with stakeholders as a trusted advisor

Job Requirements:

  • Superior knowledge of adult learning theory with demonstrated results in a global operations environment
  • Provide succinct communications that can be understood at many levels and across regions.  Is always clear and to the point, and speaks and writes in a fashion that allows others to take notice
  • Able to analyze, design and evaluate learning programs
  • Posses strong knowledge of business objectives and the impact of learning programs
  • Able to build and maintain stakeholder relationships
  • Make decisions with the teammate and customer in mind, while navigating through many tasks and responsibilities
  • Owns the change and doesn't allow others to distract or divert from a common learning outcome

Experience:

  • Candidates must demonstrate proven experience and success in training needs analysis, design, delivery & assessment.
  • Previous experience of customer service is essential
  • Project Management experience valued
  • Experience using Microsoft Office products including: Excel, Word, Outlook, Visio, and PowerPoint.
  • Experience with Adobe Captivate, Articulate or any e-learning tools would be a plus
  • Candidates must have a proven track record in achieving strong results as well as continually displaying initiative to take on additional responsibilities towards professional growth
  • Ability to handle multiple projects under pressure
  • Must be a team player with an ability to lead a team and motivate others
  • Ability to maintain highly confidential information
  • Excellent communication, facilitation and interpersonal skills

Qualifications:

  • Bachelor Degree or equivalent
  • Demonstrated leadership potential (collaborating with others; mentoring and coaching even if not a direct report relationships)
  • 5+ years learning and development experience
  • Able to work flexible hours and/or overtime as business needs dictate
  • Travel may be required from time to time

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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