Lead Web Producer in San Francisco at PayPal

Date Posted: 11/20/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Lead Web Producer will play a key role in driving the reimagining and evolution of PayPal.com globally. Bringing a holistic, customer view of the user experience, this individual will focus on building the best experience for our customers – one that integrates the journey from marketing to product. As such, this will be a highly cross-functional role working with teams across the company as well as external agencies. This role will require excellent organizational and communication skills. Also important is a good eye for design and digital user experience. The ideal candidate will have a combination of business savvy, extensive program/project management experience, and solid technical expertise. Success will require synthesizing business needs and streamlining global implementation of digital marketing services, processes, instrumentation, and tools to drive continuity and consistency.

General Responsibilities

  • Lead efforts to rethink PayPal.com user experience, working closely with marketing, design, analytics, and product teams globally
  • Coordinate with digital agencies to ensure timely communication and delivery
  • Develop requirements and drive cross-functional stakeholder conversations, decisions, program documentation, and deliverables
  • Prepare, coordinate, and centralize program documentation and work plans for marketing teams and their key stakeholders
  • Identify and manage dependencies and links between projects and overall costs and risks
  • Develop effective communication processes to inform teams about program progress, roadmaps and key deliverables
  • Serve as the key connection point between Marketing, Product, Engineering, Experimentation, Analytics, and Finance


  • Bachelors degree in Marketing, Operations, or Business Administration
  • Experience in financial services with focus on Web/Digital Marketing preferred
  • 8+ years professional related work experience leading cross-functional teams and demonstrating operational excellence
  • Experience distilling business/marketing requirements for technical stakeholders
  • Highly effective communicator who interacts with clarity and purpose and has experience interacting at all levels of organization
  • Process driven individual who has effectively managed and executed complex, multi-layer work streams in a matrix organization
  • Skilled at distilling critical information and ensuring communications are clear and action-oriented
  • Inspirational leader who creates a culture of enthusiasm and positivity with a ‘can-do’ attitude

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.



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