Lead UX Designer in San Jose at PayPal

Date Posted: 7/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Lead UX Designer, Customer & Business Continuity

PayPal’s mission is to democratize financial services. We believe every person has the right to participate fully in the global economy, with simple, affordable, secure and reliable payments. To make it easier for people to start their business and take payments, PayPal innovates at world-class levels to verify customers on our network, minimizing risk and fighting fraud.

In the role of Lead Designer for Customer & Business Continuity, you will be a customer advocate, ensuring compliance as a competitive advantage for our customers. The ideal candidate is an all-around designer and strategist. He/She will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration, open communication and a passion for empathizing with the needs and behaviors of people, the business and how to solve for them through design.


  • Possesses exceptional proficiency in discussing corporate, business, product, and user experience strategies at all levels.
  • Influences the development of customer-centric business proposals.
  • Identifies and drives changes necessary to anticipate and address long-term customer issues and opportunities. Ensures projects are consistent with the long-term direction for the overall user experience and business strategy.
  • Works effectively across the organization, as well as with other leaders in the broader user experience community.
  • Communicates to all levels to gain buy-in for long-term strategies.
  • Develops new methods for ensuring that PayPal Design continues to improve the broad, end-to-end user experience. Continuously measures and follows up on the quality of the experience.
  • Interfaces with most levels of management, negotiating and influencing to build consensus and be the voice of Design.
  • Leads designers across multiple product teams and customer segments.
  • Influences and understands experience requirements for multiple customer segments, across multiple device types (desktop, mobile iOS, and Android).
  • Builds and presents a coherent understanding of a sophisticated legal, risk, or policy landscape, sharing to build consensus.
  • Research techniques such as inquiry, customer empathy mapping.
  • Presenting to an executive audience and demonstrating a balance of customer-focused problem solving and business acumen.
  • Project delivery across multiple workstreams on a tightly coordinated timeframe.
  • Leading and facilitating design thinking workshops, divergent and convergent thinking exercises.
  • Modeling and training others in customer problem discovery and definition.
  • Identifying customer benefits and defining value propositions.


  • 8+ years experience.
  • Bachelors or Master’s Degree in the study of design including one of the following: Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Master of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization. 
  • Customer-focused with experience using design research methods to uncover customer insights.  
  • Experience providing oversight of a large product, program or simultaneously coordinating multiple smaller initiatives and teams, including teams led by more junior leaders. 
  • Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web and native solution design.
  • Experience with resources such as; pattern library, repositories, and internal communication tools. 
  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
  • Solid knowledge of story and backlog management tools and resources (Rally, etc.). 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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