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Lead Solutions Consultant - Payments in Chicago at PayPal

Date Posted: 1/28/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Global Professional Services team is responsible for providing implementation services on PayPal’s Payment, Identity and Risk Platforms, as well as our Marketplace solutions and expansive product offerings to our Global Partners. We work with Senior Account Executives and Enterprise Representatives to understand the Partner/Merchant business challenges, envision the solutions, and turn the vision into reality. Bring your passion and leadership to help create great products and services, and work with internal product engineering teams to deliver amazing consumer experiences for existing markets and emerging growth countries. We are seeking a well-experienced, hands-on Pre-Sales Engineer / Solutions Consultant to lead our technical sales life cycle, work through solution brainstorming, and help design scalable and global solutions for clients across all our global markets. This individual will directly support assigned Global Accounts and Account Executives as required, both in the office and in the field throughout the Pre-Sales stage to Solution launch. Be the ‘voice of the customer’ when providing feedback to Product Managers, Technology Leads, and other internal groups on new functions and feature enhancements. The ideal candidate must have strong business acumen to leverage executive presence and become a trusted advisor to assist our accounts in implementation planning, and deep payments industry background is a requirement. This includes very strong interpersonal skills and the ability to speak to diverse audiences and across functional areas to build a cohesive message and create consensus with both business and technical contacts. This individual has the technical expertise to lead software and architecture discussions and guide cross-functional product teams through functional definition, solution, and integration stages on large scale, complex engagements and ensure Customer success. This person would possess deep understanding of our products and technology and determine the proper merchant and consumer solutions for web commerce, mobile applications, and payment platforms. The candidate is comfortable performing many different roles and can help bring strategy and technology together. Come join our team if you’re an individual who’s a fast, innovative thinker with the ability to quickly recognize opportunities and apply your exceptional technical knowledge and skills to merge a multitude of products and experiences.

Responsibilities include:

  • Provide Pre-Sales Engineering / Solution Consultant support to account team and lead solution discovery discussions
  • Work with technical product leads to design a solution that optimally utilizes our products and payment platform.
  • Ability to lead complex partner engagements that may involve multiple project teams from PayPal and our partner organizations.  Coordinate with core and engineering teams as needed
  • Construct a technical architecture of multiple solutions to match Merchant’s industry standards, use cases, strategy and technical needs
  • Provide strategic guidance and direction to Merchants on our product and service offerings
  • Maintain regular communication with both the Merchant and internal teams, and constantly manage Partner expectations
  • Develop Solution Proposal and Solution Designs to define the overall solution and implementation plan with partner engineering team
  • Oversee technical project delivery process with key contributors to help manage scope
  • Identify any product/functionality gaps and collaborate internal product and technology teams to define the necessary development to support solution delivery.  Work with internal product teams to align roadmap phases for future release schedules
  • Be a technical subject matter expert and represent the full internal and external API capabilities of PayPal
  • Own technical delivery of a working solution from design, through to working with partner engineering teams through integration, testing, implementation and launch
  • Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a launch are managed
  • Ensure Merchant implements optimal integration strategies, techniques and user experience best practices
  • Pro-active response in identifying and troubleshooting integration or technical issues, internal and external
  • Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the core team

Requirements:

  • 5+ years in Payments (Credit Card, Banking, Online, Offline), especially with payments gateways and/or payment processors
  • Bachelor’s degree or equivalent experience in finance and/or computer science.
  • 5+ years of experience/exposure in the following areas:
    • Web and mobile technologies including Web Services, APIs, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
    • Multiple major programming languages (C++, Objective-C, C#, Java, JavaScript, Ruby, Perl, .NET, PHP, Python).
    • Working with or leading Technical Product Management
    • Understanding of n-tier and MVC application architectures.
    • Working in a Pre-Sales capacity support Business Development initiatives
  • 5+ years relevant experience in a leading role such as Solution Engineer, Pre-Sales Engineer or Solution Consultant
  • Superb executive presence, capable of gaining trust of C-Level Executives
  • Strong executive presence and the ability to collaborate effectively with a Director and above audience internal and external to PayPal.
  • Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations including Senior Executives, Middle Management, Finance, Operations, & Technical/IT staff
  • Exceptional communication skills, both written and verbal in English.
  • Ability to translate requirements into detailed design documents
  • Ability to analyze strategic objectives and define specific tactical goals required to achieve them.
  • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
  • Strong conflict resolution and negotiation skills
  • Superb organizational skills to be able to coordinate complicated projects
  • Ability to lead others and perform mentoring duties such as defining training needs, coaching, and providing constructive feedback
  • Exception team building and team management skills
  • Ability to lead and manage in an environment of ambiguity with diverse stakeholders
  • Willingness to travel (up to 50% if necessary) in support of key projects

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0050927

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