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Lead Product Manager, Commerce Growth in San Jose at PayPal

Date Posted: 6/16/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Growth Product Manager will drive innovative and scalable strategies for improving customer engagement and lifetime value of PayPal’s 20M+ small businesses (SMBs) worldwide. You will conceive and test ideas with the goal of having the “winners” help define our product roadmap. From early lifecycle businesses to sellers looking to grow, you’ll identify and determine how PayPal will achieve our aggressive growth plans in 2019 and beyond. The ideal candidate will have a strong technical, analytical, and marketing background – with a hunger to grow and deepen our relationship with SMBs worldwide. This role will provide high visibility and high impact on the key decisions we make in 2019. You'll interact with a wide range of the PayPal’s customers and internal business leaders to test new recommendations, understand our product capabilities and data structure, build new targeted offerings for small businesses. This may include inspiring customers to find new products, helping convert in-market customers, or optimizing key strategic or business objectives.

Charting the course for growth. We expect the Growth Product Manager to be highly technical and data-oriented, i.e. able to jam with data science and engineering colleagues to make decisions and set a vision that meets our product and business

  • Create programs aimed at increasing engagement and cross-selling to PayPal’s global SMB segment
  • Understand PayPal’s merchant segmentation methodology and inform our segmentation strategy
  • Surface opportunities to improve key metrics throughout the funnel to drive better customer lifetime value (LTV)
  • Roll up your sleeves and work with large quantities of data by using SQL, SAS/R or other data and statistical tools as well as reporting tools such as Tableau. Experience building financial models and scenario planning is a plus
  • Perform analytical deep dives including cohort and segmentation analyses, financial projections, ad-hoc requests
  • Use data to develop strong hypotheses, independently solve problems and provide actionable insights;
  • Discover and define new opportunities to grow and optimize for the SMB segment. Develop strategies to differentiate for select verticals, markets and/or platforms
  • Conduct analysis of the opportunities for target market segments, segment sizing and ideal customer targets, and design forward-thinking positioning approaches for each segment
  • Identify and analyze feasibility of the opportunities including due diligence of PayPal’s internal capabilities and strategic partnerships

Be deeply in tune with the needs of SMBs. Develop a deep understanding of the SMB segment at each stage of the customer journey: acquisition, activation, and retention

  • Establish strong quantitative and qualitative understanding of SMB needs for selling based on vertical, market and/or channel
  • Demonstrate a deep understanding of payments market, technology trends and competitive landscape
  • Analyze market trends, internal data, customer feedback, competition, current solutions, and strategic priorities to help define new offerings, create go-to-market strategies and plans and drive go-to-market execution

Transforming opportunities into reality. Maniacally measure performance and own the KPIs for your recommendations and rolling out “winners” at a global scale

  • Define solution value propositions for targeted customers and defining objectives and key results (OKRs) including revenue forecasts, adoption goals, packaging, pricing and partner strategies
  • Design and execute in-market tests, perform test/control analysis and formulate recommendations
  • Rapidly iterate on tests while sharing key insights and informing future product iteration
  • Manage execution of A/B tests across to increase engagement and grow consumption of services, including innovative pricing/packaging approaches, special offers, promotions, and customer adoption programs
  • Execute and track demand creation experiments across all customer-facing channels (incl. web, mobile, email)
  • Dig deep into test performance data to identify opportunities for improvement and optimization

Be a team player and champion your best ideas. We're looking for a game changer. Someone that brings the best out in others and leads by example to deliver on our One Team mantra.

  • Drive cross-functional team to set qualitative objectives and quantitative goals
  • Work with cross-functional partners in data science, engineering, finance, sales and the Commercial business
  • Clearly communicate plans, insights, data and results to executives, other product teams, cross-functional teams such as marketing, operations, finance
  • Collaborate with marketing to support acquisition and growth methodologies
  • Work with marketing to monitor the results of product launches, evangelism activities and marketing campaigns to reach target audiences effectively
  • Establish customer and sales feedback loops to synthesize feedback and prioritize feature requests and driving follow-up actions and communications
  • Support marketing in repurposing content into awareness/website/promotional materials and monitor the results of product launches, evangelism activities and marketing campaigns to reach target audiences effectively

Additional qualifications considered

  • 8+ years in a growth driven role with a track record of defining and delivering against business outcomes
  • Computer science or statistical analysis undergraduate degree
  • Experience building products from zero to first release
  • Experience applying machine learning/statistical inference technologies to a variety of complex problems
  • Understanding of big-data processing pipelines (over Hadoop or similar technologies), distributed data stores, and distributed file systems
  • SQL proficiency
  • Prior experience working in or with SMBs, fintech and/or marketing technologies
  • Prior experience working on global projects

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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