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Lead Manager - SAR & BRM in Dublin at PayPal

Date Posted: 4/26/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Do you have a passion for conducting investigations and analyzing financial activity? Do you want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? Join PayPal’s Global Financial Crime team! As a Lead Manager, Suspicious Activity Reporting (SAR) and Brand Risk Management (BRM) in PayPal’s Global Financial Crimes team, your goal is to inspire Managers and Investigators within the Compliance organization to ensure that activity within the PayPal system is compliant with Anti-Money Laundering and Counter Financing of Terrorism regulations and guidelines. Your efforts will be in accordance to PayPal’s Ethics and Compliance Standards, and obligations to the appropriate regulations, such as the Bank Secrecy and USA PATRIOT Acts, and the governing authorities. You will be managing a team of professional investigators responsible for execution of our AML program. You will provide oversight, people development and management, as well as strategic program direction from alert generation up to and including the filing of Suspicious Activity Reports (SAR) to local regulators such as FinCEN, CSSF, AUSTRAC, FinTRAC, etc. An emphasis in this role will be supporting the enforcement of PayPal’s reputational risk threats, including risks associated with illegal drugs and pharmaceuticals, multi-level marketing, offensive material, child exploitation, and weapons. You will be expected to lead a team of AML subject matter experts, with specific emphasis on the creation, monitoring, and timely delivery of Suspicious Activity Reports (SAR) to FinCEN or similar dossier-style reports for senior leadership on a daily basis. In the preparation of these reports, you will exercise independent judgment and discretion handling highly sensitive casework. A critical component of your role will be the ongoing development of a high performing team, capable of producing the highest quality work amidst the ever-changing global compliance landscape. You will incorporate effective leadership practices to ensure that your team successfully executes on their obligations and you will be responsible for the quality of their output. You will need to demonstrate the ability to understand opposing points of view within your team and across the organization on highly complex issues and to negotiate and integrate different viewpoints with all levels of GFC leadership. You will interact with peers and financial crimes risk professionals, all levels of management, and other internal or external constituents in order to deliver comprehensive views on investigative and intelligence matters and represent reasoning of case disposition on behalf of your team. As Lead Manager leading compliance personnel, it will be critical for you to stay current with policy changes, seek ways to enhance current processes and controls and related investigative tools, and maintain utmost professionalism in your interaction with our customers and regulators at all times. You will exercise independent judgement and discretion handling various escalations and scenarios within your team as well as highly sensitive escalations and casework from a variety of sources throughout PayPal.

As a Lead Manager, Global Financial Crimes), your responsibilities include:

  • Managing the activities of multiple teams of investigators that complete time-sensitive and meticulous analyses of instances of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries, which is critical to PayPal’s fiduciary responsibility under the US Bank Secrecy Act (Anti-Money Laundering rules) to effectively monitor customer’s activities with regard to detecting and reporting suspicious activity, including the predicate offenses of money laundering and terrorist financing
  • Build, coach, engage and direct a group of Managers and Investigators into a highly responsive, dynamic and effective “team” to achieve superior performance standards; Collaborate with other business unit managers, and support teams, throughout GCE and the wider PayPal organization, to ensure excellent information flow and feedback on the impact of process, policy and product changes. Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of workflow process improvements designed to deliver a world-class compliance program
  • Deliver against departmental and team goals as agreed, to contribute to the overall compliance operations program performance
  • Identify opportunities and participate in special projects that are designed to add value to the PayPal Compliance program
  • Ensure the development of current, comprehensive and effective documentation describing processes and policies regarding third parties which the Compliance Operations Department supports as part of PayPal’s service delivery infrastructure
  • Meet regularly with each Team Leader to review the status of the program and set short-term goals for improvements/standards as required
  • Exercise the highest level of independent judgement and discretion when making decisions or recommendations in relation to specific case investigations
  • Be able to assimilate, assess, critique and approve documented findings contained in a detailed narrative and report style format for filing to regulators as required
  • Review and assess the work of Managers and Investigators and analysts to ensure appropriate disposition of compliance cases
  • Work closely with PayPal’s People Team to utilize the proper and most effective corrective action procedures to enhance the performance of Compliance Operations team members
  • Schedule, prepare, and lead 1:1 coaching, scheduled team learning sessions, and weekly “stand-up” sessions and ensure that these are interactive, engaging, and analyst-driven discussions based upon developmental needs and designed to inspire the performance of the team
  • Ability to accurately and thoroughly assess team performance and communicate the same to Managers and Investigators and analysts on a regular basis; coach team members to improve their performance at any given time as well as contribute to the development and execution of action plans aimed at improving analyst performance as needed.

Job Requirements: 

  • A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work experience
  • Minimum of 8 years conducting or supervising research and investigations in a field related to Enhanced Due Diligence, Law Enforcement, Fraud, Anti-Money Laundering, or Internal Audit
  • Minimum of 2 years managing a team of analysts or investigators
  • Proven ability to analyze large amounts of data in order to make informed risk-based assessments and conclusions
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate constructive challenges/new ideas, and synthesize complex information accurately, concisely, clearly and quickly to all levels in the organization
  • Ability to work efficiently with an attention to detail in investigations, analysis, and writing of narrative style reports designed to be delivered to regulators
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
  • High level of professionalism, self-motivation and sense of urgency in performing job responsibilities.


  • Drive for Results
  • Problem Solving
  • Written Communications
  • Directing Others
  • Developing Direct Reports

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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