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Lead Manager, Sales Operations: CSM in Chicago at PayPal

Date Posted: 3/19/2020

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal sales organization acquires merchant and partners via direct and indirect sales teams. The global sales operations team supports the functions essential to the global sales force. These include planning, sales training and onboarding, process optimization, compensation design and administration, sales tools management and administration, and sales reporting. The Lead Manager of Global Sales Operations for Customer Success Management is responsible for the overall productivity and effectiveness of the sales operations team supporting the CSM function working closely with internal and external stakeholders to ensure the appropriate objectives and priorities within the CSM function.

Job Description

The Lead Manager of Global Sales Operations is a member of the global sales operations leadership team and works with the global centers of excellence in order to execute on global projects and acts as the central point of contact for the North America Customer Success Management team

  • Partners with NA leadership to enable sales strategy and execution by collaborating with sales leaderships on needs and coordinating with them on execution.
  • Responsible for coordinating business planning process and outputs as part of managing the operating rhythms of the sales teams. Drives agenda for operation review meetings.
  • Partner with sales management to oversee day-to-day process execution and adherence to policies, identify problems, recommend/take corrective action and communicate performance results and/or changes throughout sales organization and cross-functional business unit team.
  • Lead sales forecasting, planning, and processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
  • Coordinate with cross-functional teams on sales GTM process, tracking and administration of new sales campaigns and products.
  • Manages and provides input to leadership in the development and administration of sales incentive programs.
  • Working with Finance and the sales teams to provide assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
  • Deliver systems and process reinforcement to new hires and manage on-going SFDC usability and efficiency training as needed
  • Plan and execute the tactical elements of sales to develop best practices and continuously improve effectiveness: sales model/processes/methodologies, competencies, productivity metrics, quota planning, compensation plan design, coverage model, territory design, lead generation management, departmental communications
  • Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of sales process and data
  • Work with cross-functional teams to coordinate tools roll out, administration and feature updates.
  • Acts as a liaison with other departments by understanding the CSM model and ensuring the integrity of information available through various system and reporting structures.
  • Provide overall support and departmental coordination for the Global Sales Operations team inquiries, ad-hoc requests and projects.
  • Execution of new technology solutions to support the growth of account management.

Job Requirements

  • Requires an excellent understanding of standard business practices related to Sales Operations processes and systems (sales cycle,, reporting, forecasting, territory management and sales quotas).
  • Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple functions
  • Strong project management skills
  • Ability to identify and pursue new improvement opportunities in line with business plans
  • Strong communication, presentation and negotiation skills
  • Strong analytical mindset
  • Experience in technology (IVR, Chat, CTI etc) is a plus
  • Bachelor degree from accredited university or 5+ years of related operational experience

Ability to effectively work under pressure and to meet challenging targets

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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