Lead Group Leader, EMEA Resolutions, Protections & Credit Operations in Dundalk at PayPal

Date Posted: 4/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dundalk
  • Job Type:
    Risk Operations
  • Experience:
    Not Specified
  • Date Posted:
    4/24/2018
  • Job ID:
    R0031579

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Lead Group Leader for EMEA RnP & Credit Ops, you will be responsible for working with colleagues, partners and management across a wide range of functional areas across the PayPal global teams, including but not limited to WFM, Training, Business Enablement, Policy, ERCS and operational teams across CS, Risk and Merchant Services. You will lead a team of Team Leaders, Team Support Leaders, Specialists, teammates and professionals dedicated to delivering the highest levels of performance and Customer Experience. This includes motivating, building, coaching and developing a team of Team Leaders into a highly responsive team that meets the required published performance standards, as well as participation in hiring, ensuring supplemental QA and training programs are conducted for the team, whilst administering (as required) disciplinary actions in accordance with PayPal’s HR Policies.

Additionally this position is responsible for collaborating with leaders globally on ideas for improvement, implementing strategy and plans, and adjusting processes, as well as providing management guidance to the team, assessing resources, monitoring performance metrics and service levels, and providing feedback to leadership team. You will have a strong talent for organizing and managing your time effectively, building and leveraging strong relationships within and outside of your immediate team through effective collaboration and mutual trust, and the ability to adapt quickly to rapidly changing environments while serving as a steady point of continuity for your team.

If you have a passion for leading and developing talented teams who are committed to create amazing experiences for customers, and you want to lead teams that will give you industry leading training, cutting edge technology and access to world-wide, world-class customers then join PayPal’s Credit & Financial Service Solutions team!

As a Lead Group Leader, your responsibilities include:

  • Developing a team of leaders and teammates, providing coaching and supporting team culture and dynamics, to meet high performance standards;
  • Provide clear focus, plans and priorities when leading teams to deliver high quality work within agreed SLAs.
  • Establish relationships with other leaders and managers in other business units and support teams, throughout CFSS and the wider PayPal organization, to influence excellent information flow and feedback on the impacts of process, policy and product changes;
  • Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of workflow processes, tools and platform enhancement opportunities;
  • Assist in the development of Departmental/Program goals and exhibit the necessary leadership to ensure such goals are achieved with an emphasis on delivering a frictionless, world-class customer experience;
  • Identify and be accountable as a change agent for significant business improvements as warranted and participate in cross-functional operational projects designed to deliver outcomes with a significant business impact;
  • Participate in developing the strategic direction of the RnP and Credit operations programs while  regularly assessing and driving performance and program effectiveness with each leader, to review the status of the program and set short-term goals for improvements/standards as needed;
  • Exercise excellent independent judgement and discretion when making decisions;
  • Ability to accurately and thoroughly assess team performance holistically and communicate the same to team leaders and teammates on a regular basis, using appropriate leadership and coaching models.
  • Requirement to communicate progress of key initiatives and operational projects, as well as routine performance review readouts, with executive leadership team on a routine basis

Job Requirements:

  • A Bachelor’s degree or above in Management, Business or Finance, or equivalent, or comparable industry experience.
  • Minimum of 5 years’ experience leading cross functional programs and/or large scale teams involved in Risk, Financial Services, Credit and/ or Customer Service Operations;
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate concisely,  quickly and credibly to all levels in the organization;
  • Proven track record as an effective leader, coach and mentor who engages teams and leaders with a clear sense of purpose and enthusiasm;
  • Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints when making tough and time-bound decisions;
  • High level of professionalism, self-motivation and sense of urgency as a leader;
  • Ability to combine technical expertise and business understanding to create commercial benefits.
  • Track record of building and leading highly effective, diverse teams across multiple locations is preferred

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0031579

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