Lead Content Strategist in San Jose at PayPal

Date Posted: 8/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/3/2018
  • Job ID:
    R0035957

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Lead Content Strategist, you’ll be a key driver of content strategy and editorial quality for multiple cross-functional product delivery teams, leading a team of User Experience (UX) Writers.

At PayPal, UX writers work side by side with Designers, Content Strategists, Product Owners, and Researchers to create user experiences that empower people and businesses around the world. 

Key Responsibilities:
 

  • Coach and mentor a small team of UX Writers including performance management and professional development.
  • Inspire the team to evangelize for our customers, develop the information they need, determine when and how best to communicate with them, and how to do so with a trusted voice that makes them feel cared for and understood.
  • Drive the definition of a clear and actionable strategic direction for content in your product area.
  • Work with the writers on your team to make sure content is implemented to deliver against the strategy and to PayPal standards.
  • Use data and customer feedback to measure the effectiveness and of the content strategy and pivot as needed in real time.
  • Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.
  • Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
  • Use data and research to evaluate your content's impact, and push for continuous improvement that shows real results.
  • Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.
  • Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers.
     

Qualifications:


  • Experience writing for multiple channels and platforms, such as websites, apps, email, and social media for at least 6 years. You know how and when to use a particular medium.
  • 3+ years of experience managing or mentoring writers.
  • You see products and solutions as part of a customer's larger journey and you seek to deeply understand that journey through research and data analysis.
  • You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products.
  • You have a track record of positioning content as an engagement tool that transforms customer relationships.
  • You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships.
  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0035957

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