LATAM Training Manager in Mexico City at PayPal

Date Posted: 3/9/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

LATAM Sales Trainer to train PayPal Sales Professionals throughout LATAM.

LATAM Training Specialist

The global sales training organization is a key function in the global sales enablement team, which reports to the global sales operations organization. The organization is responsible for designing, building and executing a sales training plan focused on enabling our PayPal sales teams, across all market segments, for individual contributors and sales management.

The Training Specialist will be responsible for supporting training strategies and delivery to enhance employee performance across several sales and servicing roles. This will include working closely with internal support functions and fellow trainers globally to keep abreast of product and process changes and impacts to the end user. Additional key responsibilities include working on cross functional improvement projects, collaboration with global training team, training needs identification, quality assessment, coaching, and project management.

Job Requirements

Responsibilities Include:

  • Responsible for delivering a range of training to a diverse audience: Introduction, New Hire, Sales Methodology, Sales Product, Process & Systems, Soft Skills and ad hoc training deliverables.
  • Build strategic relationships and partner with key stakeholders & functional business partners to ensure tight alignment on training requirements associated to development, learning & product priorities and initiatives.
  • Partners with the team coordinator to ensure seamless scheduling and management of all trainings. 
  • Administration, data entry and maintenance of training records and content on Learning Management System.
  • Collaborate with global L&D team associated to drive alignment and leverage of global training.
  • Evaluates the effectiveness of training content. Updates and modifies training as needed.
  • Uses professional concepts, applies company policies and procedures to resolve a variety of issues significant to the operations of the business. Is expected to have the knowledge and confidence to evaluate possible courses of conduct and propose solutions to moderately difficult business or operational challenges in the normal course of work.
  • Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results on matters of significance to the business.
  • Responsible for quickly cultivating an understanding of company-wide initiatives, department and PayPal’s industry and the competitive landscape. We need you to be seen as an expert!

Skills, Knowledge and Abilities:

Experience delivering Sales Training

Proven experience delivering trainings to groups of various size.

Ability to engage learners and foster participation.

Sales enablement, training strategy and execution experience.

Experience delivering trainings using blended delivery models (ILT, Skype etc.).

Strong Collaboration and Partnership skills.

Strong Communication skills.

Strong Project Management & Priority Management Skills.

Experience in curriculum development and adult, corporate learning.

Must be creative, professional, articulate, organized, resourceful, high energy, detail and deadline oriented with the ability to interface with all levels

Basic Qualifications

Required language skills: English, Spanish and Brazilian Portugese

Travel in Latin America required.

3+ years related experience in leading training programs.

Sales role experience a major advantage

Financial Services/Call Center/Sales experience a plus.

Advanced Microsoft Office skills (Especially PowerPoint)


BS/BA degree in related field required.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.