Large Enterprise Relationship Manager in Paris at PayPal

Date Posted: 3/29/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Client Services
  • Experience:
    Not Specified
  • Date Posted:
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for someone with a consultative approach and a solid relationship management track record with Enterprise-level clients, a dedicated and motivated individual who can help drive merchant growth while also creating long-term client relationships. The successful candidate will be responsible for navigating all aspects of the strategic B2B relationship management process and will help to deliver PayPal’s value proposition to all level of the merchant’s organization, while providing a strategic vision on consumer engagement and growth.

Job Responsibilities:

  • Manage a select group of Large Enterprise merchants, in order to help them grow their online business and increase PayPal's share of checkout.
  • Understand the overall trend/insight in the verticals of your merchants to ensure PayPal's business strategy fits the growth of that industry.
  • Show wide professional knowledge of the payments industry and its sector to the merchant.
  • Develop thought leadership in the vertical, including channel partner acquisition, relationship building with key stakeholders in the vertical, identification of key product necessary to drive the growth in the vertical.
  • Engage within those Large Enterprise merchants with C-Level executive in solutions-orientated dialogues to define and address business needs.
  • Build strong relationships with critical Executives and other merchant points of contacts that create true partnership, trust and mutual benefit.
  • Establish yourself internally and externally as the main point of contact for anything related to your client through strong internal involvement across all PayPal assets and deep engagement.
  • Leverage PayPal Inc. properties to drive cross-sell opportunities within your portfolio and the team's portfolio.
  • Partner with merchants to deliver best-in-class online and mobile payments/check-out experience to drive incremental sales with PayPal.
  • Drive PayPal’s business in new commerce formats (app-based commerce, click & collect, self-service kiosk etc.).
  • Identify opportunities to increase PayPal's share of checkout and persuade merchants to adopt recommended optimization strategies to drive PYPL and merchant value.
  • Initiate and manage co-marketing initiatives with large merchants and partners to maximize business results. Co-work with the Marketing team to drive initiatives that deliver business results.
  • Collaborate with internal stakeholders for best-in-class service: Account Managers (AM's) and Technical Account Managers (TAM's) to ensure a consistent and proactive communication cadence with the merchant; with Product teams to keep merchants informed of PayPal's product roadmap.
  • Build strong working relationships with PayPal team (Finance, Pricing, Compliance, Legal, Marketing, Product and Integration) to enable an efficient interaction between PayPal and the merchant and its end users.
  • Work on a personal transversal project across the organization and different geographies to create content, best practice, lead the organization via thought leadership and personal branding.

    Job requirements:

  • Existing working experience in Large Enterprise Relationship Management, business development, sales or consulting within a fast-paced and target-oriented environment.
  • Outstanding leadership, training, management, motivational and leadership skills
  • Entrepreneurial attitude with demonstrated problem solving capabilities and ability to find innovative solutions
  • Ability to effectively communicate with executives as well as all other internal and external stakeholders, regardless of role or level
  • Proactive approaches to problem-solving in order to close the business
  • Highly resourceful team member with the ability to be extremely effective both independently and as part of a team
  • Ability to achieve high performance goals and meet deadlines in a fast-paced environment with minimal supervision.
  • Deep knowledge of ecommerce, retail, or payment industry, and genuine interest in digital, mobile commerce and innovation.

    Skills & Abilities required:        

  • Executive presentation skills, including in-person, written, and verbal
  • Very strong interpersonal skills and the ability to build relationships and trust quickly over the phone.
  • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • A quick learner who can embrace the opportunity to develop new skills with support of highly collaborative team.
  • Strong cross-functional project management skills; comfortable in a complex selling environment with multiple decision makers at many levels both internally and externally.
  • Entrepreneurial spirit, with a positive, creative and innovative mindset.
  • A team player with great interpersonal, cross-cultural, communication skills.
  • Outstanding verbal and written communication skills.
  • Ability to effectively manage a pipeline and be an organized administrator working within a defined sales process.
  • Provide continued momentum and focus throughout short, medium and long sales cycles.
  • Develop rapport through telephone and face-to-face meetings to move discussions forward by demonstrating company’s value.
  • Good team player with collaborative approach and ability to forge constructive relationships quickly whilst being able to work alone and deal with ambiguity.
  • Must have a positive attitude
  • Fluent in English and French.
  • Master’s degree or equivalent.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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