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Italian & Spanish Assoc Account Manager in Dublin at PayPal

Date Posted: 11/21/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dublin
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/21/2018
  • Job ID:
    R0039934

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for talented professionals for the position of Associate Account Manager, supporting the Spanish & Italian market from our European Headquarters in Dublin.

Responsibilities:

  • B2B Customer Advice & Support
  • Handling all operative queries by the merchants via inbound telephone calls and emails 
  • Ensuring high customer satisfaction 
  • Researching and problem solving to resolve merchant questions, concerns and issues 
  • Cooperation with PayPal SMB & Lead Generation teams 
  • Support rollout of process improvements 
  • Stakeholder Management
  • Working in a team environment with strong team collaboration   

Requirements:

  • Languages: fluent Spanish, Italian & English   
  • IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage.
  • Willingness to travel: little to very little 
  • Experience in Business Customer Management in online or financial services or e-commerce environments 
  • Excellent communicative skills 
  • Good organization and self motivation skills 
  • Excitement and interest for online payment systems and e-commerce 
  • Strong collaboration skills 
  • Passion for Excellence in customer care delivery 

Competencies:

  • Business Acumen and Drive for results  
  • Customer Focus  
  • Negotiating & Interpersonal Savvy  
  • Problem Solving  
  • Time Management 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0039934

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