Italian Account Manager in Dublin at PayPal

Date Posted: 9/9/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. We are looking for talented professionals for the position of an Italian Account Manager, supporting the Italian Market from our office in Dublin. The Italian Account Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants.

As an Account Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business.


A critical component of the Account Manager is remaining up-to-date on industry nuances, to best advise their clients in this space. The Italian Account Manager is expected not just to address the issues we see today, but also to be forward thinking and look at how we can prevent future issues and position PayPal and the relationship with the merchant for further business growth.  This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business interests owned or controlled by the merchant.

Responsibilities:
  • Increase the clients total payment volume using PayPal products, taking opportunity for cross-selling.
  • Work with merchants to identify PayPal products applicable to their business model, industry, selling behaviors, and particular situation.
  • Relationship management.
  • Work directly with merchants via phone or email to address and resolve merchant questions, concerns and issues.
  • Apply research and problem-solving skills whilst working with multiple internal departments to address and resolve merchant queries
  • Continually learn and keep up to date new industry and product related information

Required Experience:

  • Fluent Italian & English
  • 2+ years’ experience within an IT, financial, e-commerce, payments processing company. 
  • 2+ years’ experience in a sales, business development or client relationship capacity.
  • Strong working knowledge of systems and Microsoft Office.

Preferred Skills & Attributes:

  • Excellent customer relationship, organisational, communication (written and oral) and interpersonal skills.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
  • Sales process knowledge
  • Self-motivated, target driven and independent worker
  • Open, honest and direct communicator

Competencies:

  • Business Acumen and Drive for results
  • Customer Focus
  • Negotiating & Interpersonal Savvy
  • Problem Solving
  • Time Management

What we offer?

  • Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.
  • A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.
  • Future career opportunities with international exposure via PayPal’s network of global locations.
  • A supportive environment that allows our employees to thrive and learn.
  • An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Europe 2015.

Some of the Benefits offered are;

  • Competitive base salary and OTE
  • 25 Days Holiday + Bank Holidays
  • Relocation Support*
  • Full Health Care
  • Employee stock purchase plan
  • Educational Assistance Program
  • Reward and Recognition Program
  • 4 weeks extra holiday every 5 years of service
  • Free onsite gym

and more……

*Relocation support assessed on an individual case by case basis.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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