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Internal Communications Manager in Dundalk at PayPal

Date Posted: 4/6/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This Internal Communications Manager for Operations will join a global team of communications professionals to deliver effective, innovation and timely communications support to Global Customer Operations organisations across the globe.


  • Develop & support the overall execution of a Global Communications Strategy for GCCI, ensuring messages are efficient and effective, and delivered in a timely manner
  • Support the Head of GCCI and Functional Directors with their messaging and communications plans, aligning with the overall GCCI communications strategy and approach
  • Align communication messaging to the global PayPal communication strategy
  • Develop processes for managing content delivery across a range of communication channels and in identifying the right channels for communications
  • Support the co-ordination and production of communications materials and presentations to a consistent standard and quality across GCCI
  • Support the co-ordination of GCCI & Functional All Hands
  • Co-ordinate the development of the GCCI Monthly Newsletter
  • Help support key GCCI Events
  • Producing and circulating communications to support key project and programme initiatives
  • Proactively manage internal communication calendars that include all major milestones
  • Regularly measure the effectiveness of communication activities and plans through both qualitative and quantitative feedback, making changes and updates accordingly

Employee Engagement

  • Support the co-ordination and design of functional recognition / incentive programmes that support business goals
  • Drive awareness of recognition programmes, and winners across the organisation
  • Drive awareness and participation of the Affinity groups – Unity (Women @PayPal), Pride (LGBT), Gives (charity), Green (environmental) through leader communication and events
  • Support GCCI Leaders with communication materials aligned to the execution of the employee feedback and survey plans
  • Producing and circulating communications to support organisational changes and initiatives, both regional and global


  • Written communications
  • Drive for Results
  • Comfort around higher management
  • Motivating Others
  • Listening
  • Timely Decision Making
  • Managing and Measuring Work
  • Delegation

Knowledge and Proficiencies:

  • You display a strong work ethic, are able to multi-task and prioritize projects, tasks and assignments while maintaining consistent high standards and sometimes working to tight deadlines
  • You are an effective communicator with a natural flair for detail and accuracy and the skill to collaborate with other members of the team in effective communications skills and techniques
  • Demonstrated ability to solve problems and work collaboratively
  • Excellent organisational, communication and interpersonal skills
  • Ability to direct and motivate others
  • Ability to lead through vision and values
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel)
  • Experience with digital communications strategies

Desired Experience:

  • 5 years’ experience in communications, event management, employee engagement, and / or public relations
  • Experience working with global cross-functional organisations
  • Experience working with senior executives
  • Experience managing a team located remotely

Education requirements:

Bachelor Degree or equivalent work experience required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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