Integrations Product/Project Manager in San Francisco-Xoom at PayPal

Date Posted: 5/24/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Xoom, A PayPal Service is revolutionizing the global digital money services market by providing people with an easy, convenient and cost-effective means of sending money worldwide. We offer a secure, fast and inexpensive means of sending money, paying bills and topping up prepaid services across multiple digital platforms to both online and offline recipients in approximately 70 countries and counting around the world.   

Make an impact on the global market as our Integrations Manager, driving partner integration with your outgoing attitude, negotiation skills and strong technical knowledge. Xoom’s integrations team works with international partners, including major banks, other remittance intermediaries and major retailers.

In this high profile role, you will be exercising your technical and creative problem-solving abilities to build a world-class service for our customers. You will be exposed to a wide variety of technologies across our various partners and will need to wear your creative hat to determine the most robust way to operate end to end with each of these vastly different systems. You will also need to investigate and validate how partner systems work down to the most intricate levels.  One of your most challenging tasks will be to convince partners to adjust their procedures and systems where necessary to enable us to offer the best service to our customers, involving hard negotiation, creative thinking and your strong communication skills.

If you are interested in being involved in a fast-paced company that provides a much-needed service to the world’s community, then Xoom is the place for you!

Key Responsibilities:

  • Work with partners and internal Xoom teams to develop, manage and drive teams to deliver to aggressive schedules
  • Evaluate operational and technical competence of partners
  • Review partner technical documentation to deliver detailed requirements to our engineers to integrate with partners
  • Continuously analyze success metrics, partner performance, compliance standards, market research and competitive information to report on and improve existing partner integrations
  • Define and drive integration product features, help set priorities and specify requirements for Development and QA teams to ensure on-time, on-scope delivery
  • Manage the end to end process for integrating a partner into the Xoom system
  • Creatively work in collaboration with the Xoom team and its partners to provide a world class service to customers
  • Develop a full understanding of the Xoom and partner systems to facilitate the design process and recommend features to improve the service
  • Build and maintain a relationship with the partner that facilitates a cooperative and diplomatic environment with the partner
  • Transfer knowledge and train customer service and operations teams to enable them to support the integration post release
  • Manage and oversee the resolution of ad hoc issues and risks related to your feature set, once they are live

Requirements:

  • 3+ years technical project management experience
  • Proven ability to collaborate successfully with engineering teams in an Agile software environment
  • Hands-on experience diagnosing and troubleshooting issues at any and all points of the integration process
  • Excellent verbal and written communication skills and demonstrated cross-group collaboration
  • Experience working with an enterprise transactional-based multi-tiered web-based application
  • Exceptional ability to interface with high-visibility partners and build an effective work relationship
  • Strong sense of ownership in building cross-functional consensus among internal and external stakeholders to drive business results
  • Proven track record for on-schedule delivery and successful management of projects in all phases of the project life cycle
  • Familiarity with communications security protocols and data exchange preferred
  • Ability to quickly adopt and incorporate information when and where relevant to ongoing projects
  • Experience working with financial partners in Africa or the Middle East a plus
  • Arabic or French language skills a plus

Education

  • Bachelor’s degree, Computer Science or Engineering degree a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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