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Integration Engineer in Tokyo at PayPal

Date Posted: 7/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Global Professional Services Organization (GPS) delivers technical solutions, experience design, integration, and post-live technical services to drive product adoption and quality servicing to our customers. We are currently seeking an Integration Engineer to join our Global Professional Services team in Tokyo focusing on Japan Merchants and Partners. This role is based in our Tokyo office. The Integration Engineer is a key member of the integration team who provides guidance, consultation, best practices during the integration phases of any project and post live support of selected (10-20) major merchants to drive issue management as a technical point of contract. Working alongside our Sales team and Customer Success Management team, the Integration Engineer provides technical consultancy to enable PayPal’s diverse product set within unique merchant environments. We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen. As the Integration Engineer, we will look for you to use your technology and business intelligence to help merge the multitude of APIs and experiences to create solutions our consumers and merchants will love. During time of technical incident, integration engineer owns the delivery of resolution to assigned merchants. The role requires internal cross team participation with key internal stakeholder teams such as Product, Engineering, Risk, Compliance, Identity, etc. to address specific integration requirements or new product features. The ideal candidate is a motivated self-learner, passionate about problem solving and supporting experiences for our customers and merchants. Agility is a key attribute for the position and embodying a desire to be a Customer and Merchant Champion. This job requires 5-10% travel.

Primary Job Responsibilities:

  • Interacts directly with our clients, merchants, partners and developers to recognize and articulate business requirements and how best to implement our PayPal solutions, while adhering to PayPal guidelines and company policies. 
  • Act as main technical point of contact for all implementation-related activities throughout the integration effort. Facilitate setting up test accounts, provide technical development and coding support, and guide the client through testing and pre-launch activities.  
  • Be the “Voice of the Customer” and relay constructive feedback to Product Managers, Engineering, Technology and other internal groups on ease of use and new functionality.  Work with internal teams on any required feature enhancements or to address any solution gaps. 
  • Work in partnership with Solution Engineers and Solution Architects to integrate proposed PayPal solutions into the client commerce platforms. 
  • Works with key internal stakeholders, including Product Management, Risk, Payments, etc. to address specific customer business requirements or new product features.  
  • Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant launch are managed 
  • Identify and define integration specific best practices 
  • Ensure partners implement optimal integration strategies, techniques and user experience best practices 
  • Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity. 
  • Ability to analyse a merchant’s business and identify opportunities for improvements and growth
  • Communicates major technical issues to merchants in your portfolio.
  • Identifies irregularities in functionality and unexpected behaviors with PayPal products and services

Job Requirements:

  • Bachelor’s degree or equivalent experience in finance and computer science.  
  • 3+ years of experience/exposure in the following areas: 
  • Web and mobile technologies including Web Services, APIs, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks. 

  • Multiple major programming languages (C++, Objective-C, C#, Java, JavaScript, Ruby, Perl, .NET, PHP, Python). 
  • Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel. 
  • Ability to translate requirements into detailed design and solution documents. 
  • Ability to quickly assess and troubleshoot most integration issues 
  • Effective time management skills to work with multiple external customers concurrently. 
  • Self –learner for most of the topics on new products with proficiently designed solutions and deliver integrations with both off the shelf and customized products.  
  • Strong presentation skills (Presenting to Business units and Technical teams)  
  • Enjoys solving complex technical challenges that may be required to get PayPal products and services to work end-to-end in our Partners’ environments.
  • While always respecting a healthy work life balance, is prepared for off business hours escalations if necessary, while being aware and work with geographic time sensitivities when triaging your tasks.
  • Native level Japanese and Business level English (at least reading/writing)
  • Less than 10% domestic travel. International travel is not expected 

Preferred Qualifications:

  • 2+ years of relevant experience with Payments (Credit Card, Banking, Online, Offline).  Comprehensive knowledge is highly valued in commerce systems, payments gateways and payment processors. 
  • Broad knowledge of technical concepts and payment processing as it relates to company products and integration.   

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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