Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Integration Engineer in Austin at PayPal

Date Posted: 1/30/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The North America Partner Integrations team is responsible for helping PayPal’s largest partners provide payments capabilities for millions of merchants across the globe, resulting in billions of dollars of Total Payments Volume. We have a true customer-champion attitude, and touch every aspect of a Partner integration with the overall goal of enabling merchants anywhere in the world to participate in the global economy. We not only help Partners integrate the latest products, but we are also involved with the design and delivery of these products, addressing actual customer needs every day.

At PayPal, we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payment revolution, processing almost 10 million payments for our customers per day. PayPal gives people better ways to connect to their money and to each other, helping them send money without sharing financial information and with the flexibility to pay using their PayPal account balances, bank accounts, PayPal Credit and credit cards. With our 157 million active digital wallets, we have created an open and secure payments ecosystem people and businesses choose to securely transact with each other online, in stores and on mobile devices. PayPal is a truly global payments platform that is available to people in 203 markets, allowing customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in 57 currencies and hold balances in their PayPal accounts in 26 currencies.

The North America Channel Partner Integrations team is seeking a Sr. Integration Engineer (IE) to play a key role within the Global Professional Services organization. This IE will join a team responsible for providing technical consulting and support as well as product guidance to Partners looking to integrate PayPal’s payment processing services. This is a customer-facing role where the IE will work in conjunction with both pre- and post-sales teams facilitating negotiations and technical solution brainstorming for a variety of high-volume Partner solutions including web and mobile applications, browsers, platforms, and operating systems.

We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent customer interaction, and exceptional troubleshooting. The right person will have a solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.

Job Description

  • Work in collaboration with Sales, Account Management, and Solution Engineers to conduct detailed business process analysis and document customer’s business models and requirements
  • Advise and assist the technical documentation team in creating excellent self-service integration guides and implementation best practices
  • Handle post-live communication, and follow-ups with enterprise level clients
  • Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle
  • Facilitate setting up test accounts, provide technical development, and guide the client through testing and pre-launch activities
  • Ensure Partners implement optimal integration strategies and techniques with a high degree of quality utilizing PayPal’s defined best practices
  • Review in-depth technical information including sample code, white papers, FAQs, and snippets for distribution to PayPal customers
  • Advise management and appropriate groups on support issues impacting customer satisfaction and provide recommendations for appropriate actions
  • Be the “Voice of the Customer” and relay constructive feedback to Product Managers, Engineering, Technology and other internal groups on ease of use and new functionality
  • Work with key internal stakeholders, including Product Management, Risk, Payments, etc. to address specific customer business requirements or new product features
  • Attend meetings as a point of contact or stakeholder for projects, and conduct presentations
  • Participate in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity
  • Mentor newer members of the team, lead team projects, and assist in developing and implementing tactical and strategic team goals
  • Perform after hour’s on-call coverage for escalations and critical issues

Position Requirements

  • Bachelor’s degree or equivalent experience in finance and computer science
  • Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff
  • Exceptional communication skills, both written and verbal in English
  • Ability to quickly assess and troubleshoot most integration issues
  • Ability to effectively interact and coordinate with global teams
  • Less than 10% domestic travel (International travel is not expected)

Preferred Experience

  • Experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued
  • Experience in Technical Channel Sales or platform-centric technical account management experience
  • Experience with Internet and mobile Technologies
  • Broad understanding of technical concepts and payment processing as it relates to company products and integration
  • Strong presentation skills (Presenting to internal and external Business units and Technical teams)
  • Effective time management skills to work with multiple external customers concurrently

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



  1. Service Engineer Jobs
  2. Sales Engineer Jobs