Inside Sales Team Leader in Mexico City at PayPal

Date Posted: 7/3/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Inside Sales Team leader position plays a key role in meeting the new revenue and account generation goals of the Latam XB Inside Sales team. This team is responsible for acquiring new merchant accounts and managing those relationships through the sales lifecycle. Inside Sales Team leader will be responsible for driving the inside sales executives into sales process to generate revenue. The role reports to the Inside Sales Manager of Latam XB and Mexico.

Your Talents

Has your sales career included serving as a trusted advisor and leader?  Are you collaborative?  Do you have a passion for sharing your knowledge and celebrating the success of your team and business partners?  Are you always up for new challenges and embracing change?    Do you have a passion for e-commerce?  If you answered YES to all these questions, you may have found your next career.


  • Responsible for achieving specific sales business targets and maximizing sales opportunities, being responsible for a Inside Sales group
  • Multi-task to quickly interpret needs, review information and recommend appropriate sales solutions
  • Provide leadership and guidance to a group of Inside Sales Reps
  • Secure new merchants via inbound and outbound calls through the alignment of their business needs to PayPal’s customized payment solutions
  • Serve as a trusted advisor to all merchants throughout the entire sales process.
  • Effectively manage a robust sales pipeline while developing a comprehensive strategy for long term success
  • Maintain consistently high call quality with pre-profiled merchants, prospected merchants, while effectively communicating with inbound sales representatives.
  • Effectively communicate a high level of technical, e-commerce, and business acumen within and between teams
  • Open to receiving and providing coaching
  • Continual personal and professional growth and development
  • Consistently meet or exceed pre-assigned sales and activity targets


  • Bachelor’s degree with at least 2+ years of equivalent successful inside sales experience or any administration or sales related experience
  • Experience managing sales teams
  • Prior experience meeting sales related goals/metrics strongly preferred
  • Experience using consultative/needs-based/solution selling approaches or techniques preferred
  • Prior call center or phone interaction experience, ideally in inbound sales/calling type role

Knowledge & Skills

  • Must be quality and detailed oriented, yet understand the level of detail appropriate for each situation
  • Strong computer skills, including MS Excel and Power Point.
    • Prior experience with is a plus
  • Possess general business knowledge along with a professional demeanor and ability to demonstrate professionalism
    • Strong business acumen and prior experience in a professional business setting highly preferred
  • Basic sales skills including active listening, rapport building, conversational probing for needs, and ability to think conceptually
  • Strong follow up and organization skills; ability to prioritize, plan and manage time effectively
  • Ability to adapt quickly to customer situations, use soft skills, express empathy, demonstrate willingness to help and take ownership of finding solutions or answers for customer. 
  • Extensive customer service skills and drive for customer satisfaction
  • Ability to multitask (i.e. Navigate numerous applications & decipher info while holding a detailed conversation)
  • Excellent verbal /written communication skills and attention to detail
  • Ability to be proactive and anticipate additional customer needs
  • Ability to work both independently and in a team environment, remain calm in stressful situations and quickly adapt to change
  • Reliable with a positive attitude, drive and passion to succeed professionally

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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