Hebrew Customer Solutions Agent in Berlin at PayPal

Date Posted: 9/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Berlin
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/14/2018
  • Job ID:
    R0036076

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a teammate within Customer Solutions (Hebrew), your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

Fluent Hebrew and English are required for this role.


Responsibilities

 Respond to Customer inquiries by phone and Email in an inbound call center environment

 Research customer inquiries using the appropriate tools; identify and escalate issues

appropriately

 Welcome new customers by placing an outbound call

 Proactively and independently work to meet targets and goals.

 Proactively recommend and educate the customer about features and benefits of PayPal

products in order to improve customer satisfaction and engagement.

 Continually display initiative to take on additional responsibilities toward professional growth

 Perform related duties as assigned

 Adhere to company internal policies and procedures

 Adhere to company set of core values and shared behaviours


Competencies:

 Customer Focus

 Listening

 Problem Solving

 Composure

 Drive for Results

 Functional / Technical Skills

 Ethics and Values

 Integrity and Trust


Preferred Qualifications

 Excel at customer interaction, exhibit creativity and skill in delivering practical solutions, and

thrive in a collaborative team environment.

 Strong verbal (phone) communication skills: actively listen and speak clearly to customers

 Strong written (email) communication skills: use proper grammar and punctuation

 Ability to work independently while making sound business decisions on case information

 Well-developed sense of urgency and follow through

 Ability to learn and adapt to new software technologies

 Strong working knowledge of external systems and PC based internet and software applications

(The Internet, Microsoft Office - Outlook, Word, and Excel)


Job Requirements

 1+ years’ experience working in a fast paced, team-based retail, hospitality, or customer service

call center environment.

 Experience in the financial services industry

 High School diploma or equivalent

 Must be available for a regular schedule of 40 hours a week, one that spans weekends and

holidays. Shifts may include evening or early morning hours.

     Fluent Hebrew and English are required for this role.


Please ensure that you submit a copy of your CV with your application


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0036076

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