Head of Sales Engineering & Solutions in Sydney at PayPal

Date Posted: 4/17/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The newly created role of Head of Sales Engineering & Solutions will be responsible
for leading a team of Sales Engineers and a Solutions Architect who partner with our
strategic partners and merchants to enable best in class solutions to accept
payments online, in-store and in-app.

PayPal is at the forefront of the digital payments revolution, processing almost 12.5
million payments for our customers per day, globally. PayPal gives people better
ways to connect to their money and to each other - with our 173 million active
customer accounts, we have created an open and secure payments ecosystem
people and businesses choose to securely transact with each other online, in stores
and on mobile devices.


The newly created role of Head of Sales Engineering & Solutions will be responsible
for leading a team of Sales Engineers and a Solutions Architect who partner with our
strategic partners and merchants to enable best in class solutions to accept
payments online, in-store and in-app.


Primary Job Responsibilities

  • People management – responsible for the day to day management of the pre-sales, integration engineering & solutions architects, including supporting their career development.
  • Integration Quality – implement best in class measures and continually seek opportunities to drive improvement in process and resource efficiency.
  • KPI measurement - measure the success of the team, from initial engagement through to delivery. This includes ensuring that the team are effectively tracking the delivery across the engagement cycle and providing monthly reporting metrics to management.
  • Drive strategic initiatives – partner across the team and with management to deliver on strategic initiatives to drive productivity and improvements within the Sales Engineering & Solutions function.
  • Commercial engagements – maintain hands on responsibility for key strategic engagements across the engagement lifecycle. Overall accountability for the delivery of the team’s delivery of technical solutions to merchants and partners.
  • Voice of the merchant – act as the voice of the merchant / partner and provide feedback to the product and PMM teams to drive continuous improvement of the PayPal product set to meet the needs our merchants and partners.
  • Internal collaboration – collaborate with leaders across functional areas including BT, risk, compliance, product privacy and information security to enable seamless product and onboarding experiences for our merchants and partners. Partner with the professional services teams across APAC and across other Sales Engineering functions globally to share best practice and drive continuous improvements within the team.
  • Stakeholder management – ability to manage C level stakeholders externally and senior level stakeholders internally. Be able to take stakeholders on a change management journey and get buy-in.
  • Technical knowledge base – actively seek opportunities to upskill the team in new technologies and where appropriate, share this knowledge across the broader PayPal team.

Job Requirements

  • Bachelor’s degree in Computer Science or equivalent
  • Minimum of 10 years’ experience leading senior technology professionals in areas of web and development & solutions architecture.
  • Proven ability to build high performance teams and drive outcomes via people
  • Strong web and app development background – including a key understanding of web technologies including Web Services, SOAP, NVP, HTML / HTTP, IOS, Android and mobile application frameworks.
  • Strong stakeholder management and executive level communication


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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