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Head of Product Management, SRE in Scottsdale at PayPal

Date Posted: 5/14/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Head of Product Management, Site Reliability Engineering (SRE) will lead a portfolio of products-capabilities that are shared services consumed by the various technical communities within PayPal e.g., Payments, Risk, Credit, Consumer, Merchant, etc. This portfolio of products and services encompasses critical services such as: Public and Private Cloud Infrastructure, Monitoring, Network, Analytics and Communications. We are seeking an experienced and dynamic product leader to design, shape and drive product solutions in this space. In doing so, the leader will be asked to take a holistic view of this portfolio of products; ensure internal demand is well understood, roadmaps are influenced accordingly and that these products are balanced against capabilities available in the market, inclusive of Cloud offerings. The ideal candidate will have strong technical background in building and managing multi-tenant software products for an internet-based company. Your goal will be enhancing the capabilities of this portfolio to enable new business capabilities and growth. Site availability and resource utilization will be two other areas of focus. Equally important is proven general management skills. This person will be responsible for recruiting, retaining, and scaling a high-performing team. This will require someone with exceptional leadership skills and an understanding of how to manage a very large and diverse group of highly talented individuals.

• Lead a talented team of technical product managers responsible for Infrastructure, Platforms, PaaS and Developer experience
• Ability to understand present and future market trends, define product direction and translate this into clear value proposition
• Oversee product planning, including identifying new opportunities as well as maintaining a rolling roadmap of products
• Create capabilities and services that our application teams leverage to have direct impact on our customer experience and key business metrics
• Build relationships and partnerships up, down and across different PayPal BUs
• Ensure your team delivers high quality PRDs/User stores that capture an impactful scope of work that can be delivered on time, and with quality
• Evangelize and pitch solutions internally and externally in informal and formal settings
• As needed, hire top talent at various levels, from recent college grads to experienced technical PMs
• Experience with technologies and platforms required to deliver infrastructure capabilities, including public cloud experience with GCP (Google Compute Platform), MSFT Azure or AWS (Amazon Web Services)
• Strong people manager with ability to challenge and grow a healthy senior product management team working with cross-functional teams and stakeholders
• Able to manage multiple product lines simultaneously throughout the software development lifecycle, leveraging waterfall and agile methodologies
• Clear, crisp communicator, both in writing and verbally
• Creative, entrepreneurial individuals with a bias to action and proven ability to lead team to “get stuff done”
• Strategic thinker able to go deep into technology and relate technical enhancements to customer use cases
• Proven ability in being the primary business and technical product interface and central point of coordination in the definition and execution of products through their lifecycle
• Consistent history of making data-driven decisions, including gathering data where none exists


• Bachelor Engineering/Computer Science or equivalent preferred

• Advanced technical degree, MBA or equivalent a strong plus

• Experience in a US multinational environment, working with and managing geo-distributed teams

• 5+ experience leading PM teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at