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Head of Corporate Communications in San Jose at PayPal

Date Posted: 1/10/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is seeking a Head of Corporate Communications to help the organization communicate the company’s corporate narrative and business performance to key stakeholder groups, including business and financial media, influencers, analysts, investors and customers. The Head of Corporate Communications will be responsible for day-to-day management and execution of a variety of strategic corporate communications and executive visibility programs designed to help the company promote its corporate reputation. This leader will lead PayPal’s corporate media, executive communications and industry analyst relations team and related programs and support financial communications in partnership with the company’s investor relations team. Reporting to the Senior Vice President of Corporate Affairs and Communications and serving on the Corporate Affairs Leadership team, the Head of Corporate Communications will lead an accomplished team and work closely with Business Units and the Investor Relations, Legal, Business Strategy and Finance functions.


  • Work with Directors of Corporate Communications, Reputation Management and regional communication leads to undertake creative, thoughtful and impactful proactive communications activities to promote PayPal’s corporate narrative and strengthen the company’s brand and corporate reputation.
  • Responsible for leading communications strategy and corporate messaging for all corporate announcements and financial reports.
  • Serve as the company’s corporate spokesperson (as appropriate), and provide informed and accurate background briefings to top-tier media.
  • Lead PayPal’s global corporate media engagement. Guide media relation to build, maintain and track relationships with relevant global, regional and U.S. business and financial media, and other third parties, providing a two-way channel on critical issues and a means to help shape the perceptions of key allies and critics.
  • Evaluate and understand the international and U.S. competitive and economic landscape to identify issues and trends that may impact PayPal and/or our industry.
  • Work in cooperation with the Investor Relations/Finance team to develop and execute comprehensive and consistent communication strategies to communicate PayPal’s corporate performance through quarterly and annual earnings, and financial filings and disclosure.
  • Work with the Corporate Affairs, Brand and Marketing teams to develop and execute materials designed to effectively communicate PayPal’s corporate performance and financial results to key stakeholders, including employees, investors, analysts and the media.
  • Manage PayPal’s data disclosure policy, ensuring that only approved and validated metrics are communicated publicly.
  • Serve as the lead liaison for the corporate executive visibility program, shaping the narrative and providing the key metrics delivered by PayPal’s executives in keynote speeches, presentations, articles and media interviews.
  • Lead PayPal’s industry analyst program by acting as the main point of contact for key industry analysts; in addition to developing a strategic analyst engagement plan, and scheduling and preparing for regular briefings with target analysts.

Minimum Requirements

  • Minimum 10+ years work experience in an agency, corporate and/or media environment.
  • Must have established media relations contacts, led media programs.
  • Developed communications and reputation management programs.
  • Conducted public relations or marketing/branding activities.
  • Led a successful and collaborative team, established team goals, & developed team members.

Preferred Requirements:

  • 15+ years work experience with a blend of agency, in-house and media expertise.
  • Proven media relations, executive communications, and financial communications expertise.
  • Exceptional media relations contacts and track record of executing strategic, impactful media relations programs. 
  • Corporate spokesperson across all mediums – in print, on radio and on camera.
  • Proven ability to develop strategy and oversee strategic communications and reputation management programs designed to advance corporate reputation.
  • Must have a track record of employing creative public relations and marketing/brand activities to achieve business and reputational goals.  We want strategic and innovative thinkers who will push the organization, while always keeping focused on the goals ahead.
  • Experience developing global corporate communications plans, programs and policies. Track record of managing communications in a global, matrixed organization.
  • Experience leading financial communications activities (earnings, M&A, etc.) and industry analyst programs. 
  • Ability to synthesize large amounts of data and synthesize key points clearly, succinctly and quickly.
  • Experience working with world-class brands.
  • Experience counseling C-suite-level executives.
  • Ability to achieve results in a fast-paced and dynamic environment, often on short deadlines.
  • Proven experience working on complex programs and/or in complex organizations. 
  • Superb communications skills, including writing, verbal and editing.
  • Ability to think creatively.  Must be able work independently and without direction as well as collaboratively with colleagues in such varied positions as marketing, finance, investor relations and legal.
  • Must be able to balance strategic thinking with tactical execution.
  • Must be a hands-on, active leader who loves to write, debate, and engage with media, influencers and other third parties.  Possesses a sense of humor, patience and positive attitude.  
  • Strong people leader and coach who focuses on talent development, growth and team engagement. 
  • Passion for PayPal’s brand, and commitment to our vision of democratizing the movement and management of money.

Educational Requirements

Bachelor’s degree required; advanced degree preferred.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.