Head of Consumer Solutions GTM in San Jose at PayPal

Date Posted: 7/8/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Head of Consumer Solutions GTM will be responsible for defining and setting the course of our global consumer value proposition: building effective strategies to shape the way consumers interact with PayPal around the world. This individual will identify our key strengths and differentiators as well as looking for opportunities to address white space and develop growth strategies. PayPal is looking for candidates at the cutting edge of consumer wallets who are defining the new frontier of financial services to come on board and drive forward our mission to democratize financial services for the world.

Responsibilities

  • Define a vision & strategy for our global consumer value proposition. Achieve this vision through building segmented global GTM strategies and influencing product vision, strategy and roadmap.
  • Understand global consumer trends as they relate to adoption & use of digital wallets. Deeply connect with customer needs through a combination of qualitative and quantitative research including surveys, interviews, and product usage.
  • Leverage customer data and voice of customer to identify and execute opportunities to improve customer experience, inspire the product team and company on how to bring this to life.
  • Have and maintain deep expertise and understanding of the payments and competitive landscape to drive innovative thinking and differentiation.
  • Work with analytics and market research to define and implement segmentation across our consumer base.
  • Understand and track the health of our consumer portfolio across all customer touchpoints including product, risk, servicing and marketing experiences and end-to-end journeys.
  • Package the complete value proposition by segment; design and orchestrate global go-to-market plans for consumer-facing products.
  • Work with pricing team to ensure that the pricing framework is aligned with value proposition.
  • Deliver consistent positioning, messaging, branding and strategy of our consumer value proposition to our marketing teams.

    Qualifications

  • Experience developing digital, seamlessly integrated, ultraconvenient financial services software services for consumers in a cutting-edge, global capacity.
  • Seasoned leader able to lead and influence large cross-functional teams to a clear outcome
  • Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
  • Able to manage through data and insights to build compelling and innovative strategies
  • Intensely competitive with a deep understanding of the various market dynamics and competitive environments around the world
  • 15+ years working in a product marketing capacity (partnered closely with product management and/or engineering to represent market requirements and with marketing to support product launches)
  • Strong quantitative analytical skills and excellent written and oral communication skills

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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