Head of Consumer Risk Operations EMEA in Dundalk at PayPal

Date Posted: 6/26/2018

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a PayPal Leader, Consumer Risk Services Operations, you will work as part of a Global team to ensure that activity within the PayPal system enables good user growth and prevents fraudulent use and losses to PayPal, our merchants and customers.

You will be managing a large team of professional specialists responsible for execution of our Consumer Risk mitigation program. You will provide oversight, people development and management, as well as engaging with Risk Management partners to collaborate on the use of feedback to improve lead generation, identification of fraud trends and indicators, workflow automation and loss mitigation in accordance with Standard Operating Procedures and Regulatory Guidelines.

Core Duties

  • Coach and direct Managers, Team Leaders, and Specialists to be highly responsive and capable of meeting the highest quality of work to meet the required performance standards;
  • Provide clear focus, plans and priorities when leading teams to complete time sensitive analysis and feedback
  • Establish global relationships throughout the organization, to ensure excellent information flow and feedback on impacts of process, policy and product changes;
  • Work with peer managers to leverage best practices, understand new trends and contribute to the implementation of workflow process improvements.
  • Deliver against Departmental goals;
  • Participate in special projects as needed and perform other ad hoc duties;
  • Accountability to lead Global programs of work beyond the core functional deliverables to drive process improvement and alignment, employee engagement and leadership initiatives in Enterprise Services;
  • Maintain a high level of subject matter expertise to coach, guide and influence other leaders and business managers toward process, policy, product and organizational changes;
  • Assist in the development of departmental / functional and developmental goals to build a best in class Consumer Risk Services Operations team;
  • Participate in the design and execution of the strategic direction and execution of the Consumer Risk Services Operations Program;
  • Willingness to undertake international travel as required.

Knowledge & Competencies

  • Demonstrated ability to lead teams of 100+ employees;
  • Proven track record as an effective leader who can direct, motivate, coach and lead an enthusiast team through vision and values in a fast paced environment;
  • Ability to recognize the need for change management initiatives, and the ability to lead these while maintaining and driving engagement throughout the team
  • Interact with peers and risk professionals, all levels of management, and other internal or external stakeholders to deliver results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines
  • Ability to combine technical expertise and business understanding to create business value and benefits
  • High level of professionalism, self-motivation and sense of urgency
  • Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels

Qualifications & Requirements

  • Bachelor’s degree or equivalent work experience
  • 10+ years’ Credit, Risk, and Fraud Management at a financial institution
  • 10+ years’ experience in people management
  • Customer communication experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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