Head of Business Operations in San Jose at PayPal

Date Posted: 12/28/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Sr Manager of Business Operations, Marketing is an important cross-functional leader responsible for ensuring the marketing function achieves all-round operational excellence. This role works across the Marketing function and the broader organization to ensure alignment and attainment of business goals. This position will report to the Director of Business Operations, Marketing. This role is the connective tissue between individuals, teams, tools and our business objectives. It is the glue between people that everyone can rely on and ensures marketers can achieve business goals unimpeded as well as partnering with senior management to report on progress. The main goals are to decrease complexity, ensure accuracy and that we avoid a 'last-minute' culture by forward-planning. You'll work cross functionally, across time zones and support different parts of the marketing organization.

Why this is a fantastic opportunity

This is a new role in a newly formed group who sit across the global organisation supporting our teams of marketers. There is huge opportunity to bring additional discipline and rigour to a fast moving and transformative operation.

At PayPal we are changing the way that consumers and merchants think about and use money. We have a new inspiring CMO, a new marketing model and we plan to redefine the role of marketing as a growth lever and game changing function. 

This is a role with enormous diversity, complexity and is full of intellectual challenges. It will require superb mental agility with the scope for enormous value creation. The Payments and Fin Tech Industry is one of the highest growth, most competitive industries right now and PayPal has a very strong position (but also an incredibly impressive set of aggressive competitors). This is an opportunity for someone who loves a challenge, wants to be stretched, who plays to win and plays as part of a team.

Key Responsibilities


  • Contribute to the establishment of a structure and operating cadence for the Marketing team that includes weekly meetings and reviews to increase visibility, drive alignment, resolve blockers, and meet commitments.
  • Managing day-to-day operations and delivering on strategy and operational plans against the strategic priorities for the company.
  • Running marketing planning in alignment with all other functions to develop plans, KPIs, resourcing, budgeting, investments, etc.
  • Improving x-functional processes and tools to minimize complexity, reduce friction, and optimize to promote effective operations

X-Functional Collaboration & Communication

  • Creating, managing, and maintaining specific communications and cadence for All Hands meetings, Operating Reviews, Exec meetings, team meetings, ongoing communications
  • Creating opportunities for synergies across the business on topics such as developing business models, organizational design and cross-functional initiatives to drive long term business results.
  • Building productive relationships across the organization at all levels to drive influence.
  • Utilizing frameworks to help structure the team’s thinking, drive visibility, and facilitate alignment.
  • Assisting the implementation of the framework for the analysis behind x-functional strategic decisions.

Talent & Recruiting & Other

  • Helping with recruiting operations and oversees new employee on-boarding and training programs.
  • Implementing and maintaining resource management systems to effectively manage resource utilization. Planning & Program Management
  • Working with key stakeholders across the team and the business to develop, champion, and launch new initiatives.
  • Acting and operating as an internal consultant, working directly with multiple stakeholders, management, and various related departments to optimize team performance.
  • Overseeing special projects/ programs from cradle to grave: business case, scope, cost, schedule, sprints, risks, issues, decisions, interdependencies and milestones.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.



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