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Head of Business Operations Management in San Jose at PayPal

Date Posted: 1/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Reporting to the VP, Customer Experience and Technology (CE&T) Global Design, Delivery & Operations, the Head of Business Operations Management will work closely with the Chief Operating Officer as a member of his core staff and partner with a variety of stakeholders across the global leadership team. This executive will support the COO by executing on the PayPal mission and vision and its key organizational initiatives.

Primary Job Responsibilities

  • Serve as a thought partner and trusted advisor to executive.
  • Partner turning business strategy into clear actionable and measurable plans.
  • Ability to optimize and focus Executive’s time through prioritization of shifting and growing needs of the Executive and his team.
  • Synthesize and prepare data, analysis and insightful information to prep the Executive for upcoming events and/or meetings.
  • Serve as an ambassador, ensuring the Executive is informed of upcoming events, commitments and responsibilities with appropriate and timely follow up.
  • Amplify Executive’s communication by driving key messages in meetings and/or through email communications to the extended team and collaborators across the company.
  • Deliver on the Executive’s key agenda and projects by managing the coordination of activities across the organization. 
  • Manage effective team meetings on executive’s behalf including: defining agenda, facilitating meetings as needed, capture minutes and action items, and follow-ups as needed. 
  • Manage special projects across departments including new frameworks or business models.
  • Partner closely with other functions including Communications, Marketing, Finance, Legal, Commercial and Operations.
  • Use cross-functional knowledge to seek to understand issues, trends and perspectives that may influence the business.
  • Manages the Executive’s organization’s daily, weekly, monthly, quarterly, and annual meetings, operating routines, communications, and offsites.
  • Pull diverse set of teams together to drive consensus on key matters important to the Executive and his leadership team.

Required Skills & Competencies

  • 10+ years of experience leading strategic projects and working cross-functionally in a complex and hypergrowth environment.
  • A strong operational mind combined with flexibility to adapt to ever-changing circumstances, demands and priorities.
  • Foundational experience in management consulting preferred.
  • Excellent interpersonal skills to build strong relationships. 
  • Strong influencing and analytical skills; comfortable negotiating and driving effective timely decisions.
  • Excellent written and oral communication skills to communicate key messages succinctly.
  • Effective program management skills, with demonstrated ability to lead complex strategic and operational initiatives.
  • Experience driving organizational transformation from silos to one cohesive team.
  • Ability to quickly gauge the importance of different concerns and route traffic accordingly.
  • Proven track-record at winning the trust and confidence of colleagues, executives, and team, and delivering direct and honest feedback.


  • Bachelors’ degree, MBA/Masters’ degree preferred

    We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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