Global Technical Support Engineer 2 in Scottsdale at PayPal

Date Posted: 9/6/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Location: Scottsdale, AZ
The Global Professional Services Organization team is looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining PayPal’s white-glove service experience.
The PayPal Global Technical Engineer serves as a technical expert of PayPal's products and services and is able to identify, analyze and resolve software related bugs. The Technical Engineer is responsible for providing technical services to merchants, developers and internal PayPal teams through the development lifecycle. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.


  • Must be a self-starter, self-learner, and have unparalleled resourcefulness.
  • Should feel brave leaping into the unknown and always be able to ask why.
  • Be comfortable with consistent change - agility is key!
  • Be someone who loves swimming in solutions versus problems -- You should be someone who spends less time worrying about the problem and more time focusing on how to solve it.
  • Be a great writer with a keen eye for the nuances of the English language.
  • Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
  • Experience in a role that puts you in direct contact with customers or clients.
  • Possess infinite patience and a desire to turn angry customers into happy ones.


  • Works directly with developers, merchant and internal teams on post integration issues to provide technical support, consulting and best practices. 
  • Installation and configuration of payment APIs, and commerce products. 
  • Conducts test scenarios for technical issues with code, software, hardware, devices and endpoints. 
  • Communicates technical issues to PayPal merchants and internal departments. 
  • Identifies irregularities in functionality and unexpected behaviors with PayPal products and services. 
  • Develops in-depth technical information (Sample code, white papers, FAQs, Snippets) for distribution to PayPal merchants. 
  • Participates in the development of tools, systems and processes to improve product supportability. 
  • Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity. 
  • Supports hardware and software involved with merchant payment processing. 
  • Works with various vendors to isolate and resolve hardware\software issues. 
  • Supports onboarding of merchants with a payment processing solution. 
  • On call rotation responsibilities. 

Technical Competencies: 

  • Experience with Software Application Debugging and troubleshooting 
  • Some experience in two or more of the following: Java, C, C++, C#, VB.NET, PHP, ColdFusion, Perl, Ruby, Python, SQL, Web Services, HTML, JavaScript, NVP, JSON, XML, SOAP, REST. 
  • Experience with Mobile devices such as iPhone, iPad and Android Devices. 
  • Understanding of Linux/Unix commands 
  • Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP 
  • Basic understanding of Point of Sale processing is a plus. 


BS, BSEE, CS or other relevant technical degree required. 

2+ years Technical Experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.