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Global Mgmt Ops Analyst in Bangalore at PayPal

Date Posted: 2/19/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

• The selected candidate will be a member of PayPal’s Global Exceptions Operations team. In this role, you will support the execution of world-class reporting and global payment process enhancements, enabling PayPal to scale with its rapid growth while ensuring strong processes are in place. An ideal candidate should have good communication skill and be able to work with cross functional and global teams on business solution development and implementation. Flexibility to change and move at a fast pace is important to this role.

Duties & Responsibilities:

Execute daily reporting requirements in support of the Global Exceptions Operations Business Units and the following:

  • Able to deal with conflict, handling ambiguity, quick learner, and work with minimal supervision
  • Ability to mentor and provide technical guidance to other staff
  • Meet service level agreements for timely execution with zero defects in reporting and ticketing systems
  • Operates as the central point of coordination and communication with Team Leaders regarding team performance, documentation, follow up, and various report analyses.
  • Supports Management and Team Leaders by conducting analysis of various reports and customizing results, and recognizing issues with the systems used by all Global Exceptions Operations
  • Build monthly operating dashboard (Scorecard) to assure compliance with SLA for presentations to Sr. Management
  • Maintain existing and build new reporting to provide daily, weekly, and monthly updates by creating and updating SQL queries and joining data through Power Queries
  • Maintain and create new VBA macros and other tools to support or improve processes
  • Monitor requests from management, product changes, and other miscellaneous questions from teammates or leaders. 
  • Support Global Exceptions Operations business continuity planning by developing strategies and performing yearly updates to existing plans
  • Maintain and update SharePoint site using HTML, CSS, and integrated applications
  • Recommend process and controls improvements for the reporting process
  • Ensure integrity of data used to provide the department daily, monthly, and yearly totals
  • Bringing data to life and making it actionable and relevant to stakeholders through exploratory analysis of data sources using advanced and innovative analytical techniques
  • Identifying present or future gaps in the team’s existing reporting, tools, and dashboards
  • Providing regular updates to leadership that will simplify and clarify complex data with emphasis on the actionable outcomes and impact to business


  • Solid working knowledge of Tableau
  • Current certifications in Microsoft Office Specialist (MOS) Excel and Access
  • Working knowledge of Power Queries.
  • Ability to edit and create SharePoint sites
  • Proficiency using SQL, VBA, HTML, and CSS
  • Working knowledge in Microstrategy


  • A Bachelor’s degree in Business Analytics or equivalent
  • 2 + years of experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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