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Global Investigations Program Support in New York at PayPal

Date Posted: 1/11/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Global Investigations (GI) is seeking a talented, disciplined individual to function as part of a team supporting the administration of GI’s complex fraud and insider abuse investigations. The Program Support Assistant provides administrative support to the Head of Global Investigations, GI Directors, GI team members and other internal and external business partners by establishing strong partnerships through meetings and engagements. Time management skills are essential, as tasks will have strict deadlines and the candidate will need to act with urgency on all referrals.

Primary Responsibilities:

  • Key point of contact for law enforcement, government regulatory agencies, as well as internal stakeholders in respect to properly responding to requests regarding complex external frauds and allegations of internal wrongdoing.  
  • Build and maintain effective relationships with internal and external business partners to convey GI’s function strategies and value.
  • Identify and organize key internal and external stakeholder meetings and events.
  • Track engagements with PayPal clients, Law Enforcement, Intelligence Community partners as well as internal stakeholders.
  • Provide support for offsite, weekly, bi monthly meetings and town hall events.
  • Maintain and update all vendor accounts and files.
  • Maintain agenda for leadership calls and construct highlights to share with staff globally.
  • Manage GI team building events and annual recognition awards.
  • Drive special projects utilizing excellent written and oral communication skills.
  • Provide suggestions and demonstrate problem solving abilities.
  • Effective calendar, budget, invoicing, and global travel schedule management.


  • Possess a high level of integrity and be able to manage sensitive or confidential information.
  • 5+ years administrative, vendor and records management experience in financial services company.
  • Prioritize and manage tasks across a variety of mediums including investigative referrals, email queue, and calendar requests.
  • Capacity to make sound decisions and escalate issues as appropriate to GI senior management.
  • Must be detail oriented, be able to prioritize and handle multiple tasks and meet deadlines.
  • Self-driven, motivated to excel, ability to work with minimal supervision, and maintain productivity in a fast-pace and at times high pressure environment.
  • Positive inter-team communication and interaction and bring a high level of enthusiasm to the projects assigned.
  • Ability to quickly learn and utilize a variety of software and tools to a high functional ability.
  • Some overnight travel required, often on short notice.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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