Global Contingent Workforce Svs Leader in Scottsdale at PayPal

Date Posted: 10/19/2018

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Job Title: Senior Manager, Global Contingent Workforce Services Leader PayPal’s Global Contingent Workforce Services Leader is responsible for program leadership, strategy, and operations of the internal and external components of PayPal’s Global Contingent Workforce Services program. Leadership is central to this role, so diplomacy, communication, and good judgment are critical factors in the success of the Leader. The leader must have a robust background in the contingent worker landscape and regulatory environment, and how best to get things done across partners and the user audience within a collaborative and dynamic global structure. The programs’ scope includes a Vendor Management System and Managed Service Provider delivery model across 30+ countries for 15,000+ contingent workers, and oversight for a global team of approximately 30 people including both employee and outsourced workers.


  • Drive the Global Contingent Workforce Services program daily management and compliance, working collaboratively with cross-functional partners, and a Managed Service Provider
  • Lead continued program optimization and enhancements projects
  • Partner with business leaders across multiple regions and business units to educate and inform on policies and procedures involving the contingent workforce population
  • Manage the relationship with the Managed Service Provider and Vendor Management System vendor partner, ensuring that service level objectives are achieved, and day-to-day escalations are managed
  • Understand and apply policies, standards and practices established by the People Vendor Management, Global Sourcing and Procurement teams
  • Work cross-functionally to develop project plans and manage projects against established goals and timelines to enable continuous program improvements
  • Provide appropriate escalation, anticipate and make delivery trade-offs, balance the business requirements versus technical constraints, and maximize the business benefit from the programs
  • Identify, track, and manage issues, risks, and action-items across individuals and teams, while demonstrating consistent follow-through

Job Requirements

  • A proven track record of success delivering and managing contingent worker program services, including 10+ years in a corporate environment
  • Leadership experience, and the ability to collaborate effectively and influence others across multiple regions, levels and business units

Preferred Qualifications

  • Experience leading a global team
  • Strong vendor/third-party management skills
  • Experience with SAP Fieldglass or similar systems
  • Knowledge of legislation associated with contingent workers
  • Ability to negotiate effectively, plus establish and build successful working relationships, internally and externally
  • Demonstrated flexibility working in a dynamic and rapidly changing global organization
  • In-depth experience developing, socializing, and rolling out efficient and effective end-to-end processes to optimize the operations and customer experience
  • Proven Change Management expertise
  • Excellent attention to detail and the ability to deliver results in a very fast-paced and dynamic environment
  • Experience instituting and managing vendor relationships through all phases, from concept to program launch and stabilization
  • Solid problem-solving skills, with the ability to think strategically
  • Outstanding written and verbal communication skills
  • Human Resources functional experience preferred


  • Bachelor’s degree in a related field, or equivalent

Travel: 10%

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.