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Global Accounts Launch Project Manager in Chicago at PayPal

Date Posted: 11/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Launch Managers are responsible for working alongside the Customer Success Management team to ensure the experience of the largest merchants in the ecommerce landscape have a seamless launch with PayPal's services. Juggling project management as well as technical requirements and data analysis, a Launch Manager's days will always be different. Successful candidates have a proven track record of project managing internal and external stakeholders to achieve quantifiable goals. Global Accounts Launch Manager will work to assist our merchants’ with their most challenging payments processing business initiatives. A successful candidate enjoys solving complex problems, loves data, and coordinates well with internal and external stakeholders.

Responsibilities:

  • Building and maintaining relationships with Global merchants to ensure their experience with launching PayPal services is seamless.
  • Work with a portfolio of merchants in a consultative manner, fully answering merchant questions, and anticipating additional needs
  • Track progress of launch and ramp of new and existing clients to align with revenue expectations and agreed upon ramp milestones
  • Collaborate closely with Customer Success Managers and Sales reps on the overall plan and strategy and ability to balance details and analytics with big picture strategy
  • Reinforce the value of partnership with Braintree and PayPal as well as highlighting customized areas of improvement and recommending new products and features in conjunction with Customer Success Manager counterparts
  • Assist merchants with reporting, using PayPal’s reporting tools to understand the implications of these metrics on the merchant's business objectives and reconciliation
  • Navigate complex international banking relationships, working with multiple internal and external stakeholders to manage unique partnerships
  • Collaborate with other internal teams to solve issues we’ve never encountered before on behalf of your merchants

Qualifications:

  • Minimum 4 years in technical support, other customer-facing technical role, or project management
  • Experience delivering client-focused solutions to customer needs
  • Experience in project management, or keeping diverse stakeholder groups on target to achieve business goals
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Experience in Looker, Tableau, other data visualization tool
  • Prior payments experience preferred
  • Experience with SQL, and a desire to develop these skills

Requirements:

  • Demonstrable ability to communicate, present to, and influence key stakeholders at all levels of an organization
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Innovative, self-motivated, collaborative, and capable of dealing with complex interpersonal dynamics
  • Thrives in a dynamic and fast-paced work environment and desires to learn something new every day

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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