German Merchant Vetting Agent in Dublin at PayPal

Date Posted: 2/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dublin
  • Job Type:
    Fraud Agent
  • Experience:
    Not Specified
  • Date Posted:
    2/14/2018
  • Job ID:
    R0025694

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Merchant Vetting Agent within Risk Operations, your primary responsibilities will be to review PayPal Merchants applying for high risk products and features. You will leverage PayPal data, external credit reports, Merchant websites and internal vetting rules to form your analysis and final vetting decisions. It will be critical for a Merchant Vetting Agent to stay knowledgeable on vetting policies and procedures and to continually provide input on current trends to management. An Agent within Merchant Vetting exhibits deep analytical and research skills, and has the confidence and ability to complete and present (through oral presentation) thorough and timely reports.


**Fluent German & English is required for this role**


Core Duties:

  • Provide leadership, guidance, mentoring and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Risk Operations as needed (20%)
  • •Work assigned fraud queues, emails, service requests, appeals, PET tickets, PET chats, and other escalations or tasks as assigned. (70%)
  • •Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues (10%)

Competencies:

  • Customer Focus
  • Listening
  • Problem Solving
  • Composure
  • Time Management
  • Functional / Technical Skills
  • Dealing with Ambiguity
  • Business Acumen
  • Ethics and Values
  • Integrity and Trust

Knowledge/Skills Requirements

  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers (in English)
  • Strong written (email) communication utilizing proper grammar and punctuation (in English)
  • Ability to make discretionary decisions based on research.
  • Ability of leadership, organization, and time management skills
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

Education


Bachelor’s degree or equivalent work experience


Experience

  • 6+ years relevant work experience required
  • 2+ years’ experience in one or more of the following areas: fraud, credit, consumer lending, commercial underwriting, or risk related fields
  • 6 months of MRM or Vetting experience
  • Experience in an internet company or financial institution

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0025694

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