French Protection Services Agent in Dundalk at PayPal

Date Posted: 8/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dundalk
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/30/2018
  • Job ID:
    R0036842

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Protection Services Agent assists buyers and helps to resolve their seller dispute inquiries. They complete reviews and resolve claims in a timely and accurate manner using the latest in modern communication and technology tools and their knowledge of the buyer and seller protection policies. As a frontline representative, they are the primary point of contact for our customers and provide predictable, compassionate and timely resolution to all questions and inquiries.

Number crunchers, look no further! Here's your opportunity to build financial models, provide data-driven advice on complex economic issues, work alongside business and technical departments, and strategically manage financial operations that touch people around the globe (and yes, balance the books with speed and accuracy).


**Fluent French &  English is required for this role**


Core Duties:

  • Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)
  • Completing or cancelling pending reversals when appropriate. (5%)
  • Restricting accounts when appropriate. (5%)
  • Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)
  • Escalating appropriately to Fraud Investigations. (5%)
  • Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)

Competencies:

  • Customer Focus
  • Drive for Results
  • Problem Solving
  • Decision Quality
  • Time Management
  • Functional / Technical Skills

Experience Required:


  • 12 + months customer service experience required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0036842

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