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French Account Manager in Dublin at PayPal

Date Posted: 2/12/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for talented professionals for the position of an Account Manager, supporting the French Market from our European Operational Headquarters in Dublin. The Account Manager is the primary point of contact for all operational aspects of merchant processing relationships and is the main source of PayPal product information and communication on critical operational issues for up to 150 SMB (Small to Medium Business) merchants. They identify opportunities for proactive discussions with merchants regarding their business, growth strategies, and recommendations as to how PayPal may assist in meeting overall profitability objectives.

Responsibilities:

  • Specific targets for increasing PayPal’s share of total payment volume
  • Work with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management
  • Work directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues
  • Work with other departments to address and resolve merchant questions, concerns and issues
  • Research and problem-solve in order to resolve merchant questions, concerns and issues
  • Continually learn new industry and product related information

Fluent French and English are required for this role.

Preferred Qualifications:

  • Excellent customer relationship, organisational, communication (written and oral) and interpersonal skills.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
  • Sales process knowledge
  • Self-motivated, target driven and independent worker
  • Open, honest and direct communicator

Required Qualifications:

  • 2+ years' call centre or financial experience
  • 2+ years' of sales or business development experience in one or more of the following areas; an internet company, financial institution, payments processor, or telemarketing firm
  • Strong working knowledge of external systems and PC based internet and software applications (internet and Microsoft Office: Outlook, Word and Excel)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0042190

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