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FLOD IC COE Senior Manager in Bangalore at PayPal

Date Posted: 3/29/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

FLOD-Internal Control-COE: Policy & Procedure Senior Manager [Grade 27] With 209 million active accounts in more than 200 markets and 25 currencies around the world, PayPal is one of the world’s fastest growing global ecommerce companies. PayPal has distinguished itself as the faster, safer safely send money without sharing financial information, with the flexibility to pay using credit cards, bank accounts, money stored in their PayPal accounts, or promotional financing. Summary: At PayPal, we put people at the center of everything we do. As a Senior Manager, First Line of Defense (FLOD) Internal Control Center of Excellence (COE), you will be responsible for policy and procedure strategy, as well as, managing a team that aggregate risk assessment documentation across the Enterprise. Core documentation within the internal control environment includes but is not limited to: policy, process map, internal control, standard operating procedure, and risk assessment data aggregation. Documentation produced by this team will be utilized across all lines of defense (FLOD, SLOD, TLOD). Strategy specific, the Senior Manager will be responsible for creating and driving global risk documentation strategy inclusive to annual risk refresh, new functional area expansion, and ongoing operational efficiencies review. The FLOD-IC-COE organization serves as the front-line risk management organization within the Enterprise supporting front line business units and internal control partner teams. The FLOD-IC-COE supports these groups in risk strategy, implementation, and execution which align to second line governance. The COE is accountable to assess and effectively manage risks across all risk types and functional areas delivering an integrated view of risks, producing a sustainable control environment, and instilling a culture of strong risk management. The team is responsible to identify and assess risks processes, design and implement controls with risk partners aligning data aggregation for full risk assessment readiness and final feed to the Annual Risk Compliance Program Reporting (ARCP). Position works closely with second line governance teams to implement and execute a collective governance and reporting program in an effective, sustainable manner that meets enterprise requirements. The leader and their team will be responsible and accountable for risk assessment data aggregation cycle that supports full risk assessment performed by Risk Compliance Office (RCO) and results in Annual Risk Compliance Program Report. Additionally, the team will create core documents/procedures supporting this function. Leadership, integrity, and credibility will be determining factors in selection. Role requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex and matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal integrity. Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable first line risk programs. As a Team Member Manager, you are expected to achieve success by leading: • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them. ONE TEAM focus: Collaboration, Innovation, Inclusive, Wellness. • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks. Prerequisite Knowledge and Proficiencies: • Advanced Microsoft Office skills • Excellent verbal, written, and interpersonal communication skills • Strong analytical skills with high attention to detail and accuracy Other Competencies: • Ability to establish and maintain harmonious working relationships with co-workers and business units. Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines. • Understanding of best-practice risk management techniques applicable to the business activities and products that make up PayPal. • Knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance. • Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced. • Strong interpersonal, influencing and communications skills with an ability to interact effectively with stakeholders and regulators, including experience with virtual, matrixed leadership and the ability to effectively manage and build relationships within the business and enterprise Risk function. • Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end-to-end risk management solutions and controls aligned with business/customer processes. • Demonstrated leadership ability that embodies the PayPal Vision & Values, unwavering ethical integrity, and leadership competencies. • Proven ability to build, lead, and coach others to lead high performing risk control teams in a matrixed environment, ensuring proper staffing and expertise exists. • Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary. • Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale. • Ability to design and implement control analytics and reporting to drive effective decision making and results. • Demonstrated ability to solve problems and analyze issues when data is collected from multiple sources and know how to ask the right questions to obtain the information needed to properly assess potential risks. • Prior experience in managing and/or creating policies and/or procedures particularly those tied to regulatory compliance requirements • Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. • Strong management reporting skills, ability to translate data into actionable information. Experience: • 8+ years of experience in internal control strategy, compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 8+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both • 5+ years of management experience. Educational Requirements: • BS/BA Degree or educational equivalent. Position Scope Details: The above listed statements intend to describe the general nature of work performed within the role. They are not an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their leader.

  • Summary:

    At PayPal, we put people at the center of everything we do.  As a Senior Manager, First Line of Defense (FLOD) Internal Control Center of Excellence (COE), you will be responsible for policy and procedure strategy, as well as, managing a team that aggregate risk assessment documentation across the Enterprise.  Core documentation within the internal control environment includes but is not limited to:  policy, process map, internal control, standard operating procedure, and risk assessment data aggregation.  Documentation produced by this team will be utilized across all lines of defense (FLOD, SLOD, TLOD).  Strategy specific, the Senior Manager will be responsible for creating and driving global risk documentation strategy inclusive to annual risk refresh, new functional area expansion, and ongoing operational efficiencies review.

  • Schedule, prepare and lead 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and Analysts driven based upon developmental needs. 
  • Utilize Situational Leadership skills to effectively coaching style to the performance and knowledge level of each Analysts (support learning style differences/flexibility).
  • Review, communicate and coach to daily performance, quality, behavior and attendance standards at the individual and level.  Utilize formal correction action procedures as required.
    • Author and update global documentation based on requests submitted via business units. Documentation includes Policies and Procedures.
    • Assess existing procedural documentation and make recommendations for improvement.
    • Work closely with curriculum developers to ensure that procedures integrate into training materials developed for Enterprise Services.
    • Collaborate with first line functional areas leadership concerning the publication and communication of documentation.
    • Lead and participate in documentation calibration sessions to ensure quality, compliance, standardization, and alignment across outputs:  process maps, internal control identification, procedures, and training curriculum documentation.
    • Lead and engage in multiple meetings with various groups, including but not limited to Policy, Legal, Business Channels, Training, PI/PM, first line leadership etc.
    • Serve as a champion for the Policy & Procedure Framework to: ensure consistency, clearly articulate processes, educate others, and enforce documentation standards. Routinely complete pulse checks with Business Units to ensure maximum engagement.
    • Work with various Enterprise Services individuals (SMEs) to determine current standard practices and create comprehensive procedure documents.
    • Develop an understanding of the overall scope of assignments, by utilizing documentation provided by the requestor such as Process Maps, Flow Charts, Policy, PRD, BRD, etc.
    • Maintain, develop, and socialize reporting/usage with first line.
  • As a Team Leader you will become a significant resource to other departments in and around PayPal; it is important to support other Global Teams as well other departments that come to the FLOD-Intern Control Teams seeking guidance and support.
  • As a Team Leader, you will also become a contact point for various departments throughout the PayPal org. It is important to take time to build relationships and look for opportunities to best support both groups while looking to improve processes for both internal and external customers.
  • Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to Financial Services Program Management.

Competencies:

  • Working with Ambiguity
  • Motivating Others
  • Decision Quality/Problem Solving
  • Process Management
  • Presentation Skills, Interpersonal Savvy
  • Drive for Results
  • Time Management
  • Functional/Technical Skills
  • Thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness

Prerequisite Knowledge and Proficiencies:

  • Advanced Project Management skills.
  • Advanced Process Improvement innovator.
  • Advanced analytical, cross-referencing and deductive reasoning skills.  
  • Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings.
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Working knowledge of compliance requirements, credit and fraud methodologies or operational risk testing practices.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Ability to establish and maintain harmonious working relationships with co-workers and business units.
  • Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Compass/Attack, APS, InfoCenter/OKM, PET).
  • Proficiency in Microsoft Word with Intermediate/advanced skills in other Microsoft Office product suite (Outlook, Excel, Power Point, One-Note).

Experience:

  • 5+ years people leadership experience
  • 3+ years of PayPal experience, including front/backend and PayPal product knowledge. Including detailed knowledge of specific PayPal tools:  Admin Tools, ATTACK, FOP, PET, etc.
  • 5+ year’s professional related experience; such as technical/procedural writing and/or instructional design or risk/fraud environment; preferably in Banking or AML/BSA functions.

Educational Requirements:

  • BS/BA Degree or educational equivalent.

Position Scope Details:

The above listed statements intend to describe the general nature of work performed within the role.  They are not an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for performance review process.  Employees will be required to follow any other job related instructions and to perform any other job related duties requested by their leader. 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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