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FLOD IC COE Procedure Program Manager in Bangalore at PayPal

Date Posted: 12/5/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. Within the Internal Control Partner Team, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize or eliminate any potential threats and help make PayPal a great and enduring company. The Policy and Procedure Program Manager, First Line of Defense (FLOD) Internal Control Center of Excellence, is responsible for the day-to-day management of documentation governance for designated Functional Areas. Individual will manage a group of analysts that focus on creating core documentation within the internal control environment which includes but is not limited to: policy, process mapping, internal control identification, and standard operating procedures. The Program Manager and Analysts collaborate with the Functional Areas to ensure processes are created and maintained to meet/exceed compliance adherence while ensuring the risk environment is within acceptable tolerance level. Documentation produced by this team will be utilized across the all lines of defense (FLOD, SLOD, TLOD). Position holds global responsibilities and will require coordination between APAC, EMEA, LATAM, and North American teams. Approvals and socialization of updates includes: Functional Area(s), Legal, and Enterprise Risk, Compliance, & Security.

  • Coach and empower Analysts to create exceptional experiences and make the right decisions within defined operational guidelines.
  • Schedule, prepare and lead 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and Analysts driven based upon developmental needs. 
  • Utilize Situational Leadership skills to effectively coaching style to the performance and knowledge level of each Analysts (support learning style differences/flexibility).
  • Review, communicate and coach to daily performance, quality, behavior and attendance standards at the individual and level.  Utilize formal correction action procedures as required.
    • Author and update global documentation based on requests submitted via business units. Documentation includes Policies and Procedures.
    • Assess existing procedural documentation and make recommendations for improvement.
    • Work closely with curriculum developers to ensure that procedures integrate into training materials developed for Enterprise Services.
    • Collaborate with first line functional areas leadership concerning the publication and communication of documentation.
    • Lead and participate in documentation calibration sessions to ensure quality, compliance, standardization, and alignment across outputs:  process maps, internal control identification, procedures, and training curriculum documentation.
    • Lead and engage in multiple meetings with various groups, including but not limited to Policy, Legal, Business Channels, Training, PI/PM, first line leadership etc.
    • Serve as a champion for the Policy & Procedure Framework to: ensure consistency, clearly articulate processes, educate others, and enforce documentation standards. Routinely complete pulse checks with Business Units to ensure maximum engagement.
    • Work with various Enterprise Services individuals (SMEs) to determine current standard practices and create comprehensive procedure documents.
    • Develop an understanding of the overall scope of assignments, by utilizing documentation provided by the requestor such as Process Maps, Flow Charts, Policy, PRD, BRD, etc.
    • Maintain, develop, and socialize reporting/usage with first line.
  • As a Team Leader you will become a significant resource to other departments in and around PayPal; it is important to support other Global Teams as well other departments that come to the FLOD-Intern Control Teams seeking guidance and support.
  • As a Team Leader, you will also become a contact point for various departments throughout the PayPal org. It is important to take time to build relationships and look for opportunities to best support both groups while looking to improve processes for both internal and external customers.
  • Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to Financial Services Program Management.


  • Working with Ambiguity
  • Motivating Others
  • Decision Quality/Problem Solving
  • Process Management
  • Presentation Skills, Interpersonal Savvy
  • Drive for Results
  • Time Management
  • Functional/Technical Skills
  • Thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness

Prerequisite Knowledge and Proficiencies:

  • Advanced Project Management skills.
  • Advanced Process Improvement innovator.
  • Advanced analytical, cross-referencing and deductive reasoning skills.  
  • Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings.
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Working knowledge of compliance requirements, credit and fraud methodologies or operational risk testing practices.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Ability to establish and maintain harmonious working relationships with co-workers and business units.
  • Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Compass/Attack, APS, InfoCenter/OKM, PET).
  • Proficiency in Microsoft Word with Intermediate/advanced skills in other Microsoft Office product suite (Outlook, Excel, Power Point, One-Note).


  • 5+ years people leadership experience
  • 3+ years of PayPal experience, including front/backend and PayPal product knowledge. Including detailed knowledge of specific PayPal tools:  Admin Tools, ATTACK, FOP, PET, etc.
  • 5+ year’s professional related experience; such as technical/procedural writing and/or instructional design or risk/fraud environment; preferably in Banking or AML/BSA functions.

Educational Requirements:

  • BS/BA Degree or educational equivalent.

Position Scope Details:

The above listed statements intend to describe the general nature of work performed within the role.  They are not an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for performance review process.  Employees will be required to follow any other job related instructions and to perform any other job related duties requested by their leader. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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