FLOD COE Testing Program Manager in Timonium at PayPal

Date Posted: 5/14/2018

Job Snapshot

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    Customer Support
  • Experience:
    Not Specified
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

With 209 million active accounts in more than 200 markets and 25 currencies around the world, PayPal is one of the world’s fastest growing global ecommerce companies. PayPal has distinguished itself as the faster, safer safely send money without sharing financial information, with the flexibility to pay using credit cards, bank accounts, money stored in their PayPal accounts, or promotional financing.
The First Line of Defense (FLOD) Center of Excellence (COE) Testing Program Manager supports the delivery of a business strategy for global Internal Controls risk testing and monitoring processes by guiding the development, execution and maintenance of testing and monitoring processes. This role will identify innovative solutions, locate efficiency opportunities and define metrics for risk testing and monitoring functions. This position will report directly to the Director of FLOD COE Testing and Monitoring. This position requires the development of relationships with other managers and business units throughout the organization to ensure excellent information flow and feedback on impacts of processes, changes and regulatory requirements.

Core Responsibilities:

  • Provide leadership, direction and functional expertise to develop and drive the strategy for the FLOD COE Testing and Monitoring program through proven standardized project/program management tools, practices, and methodologies.
  • Proactively identify issues/conflicts that may impede execution; engage senior leadership and other key stakeholders to evaluate issues, drive resolution and enable successful outcomes.
  • Provide guidance to FLOD COE Testing and Monitoring Lead Analysts and Analysts to ensure accuracy and completeness in test development.
  • Anticipate and provide strategies/solutions to highly complex project/program management issues or conflicts
  • Identify and gather required information and statistical data to perform statistical and trend analysis.  Bring forward all testing results.
  • Provide subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects for his/her assigned area(s) of responsibility.
  • Actively support and promote a culture of progress and ensure day-to-day quality & risk mitigation is maintained through periods of strategic change 
  • Create an inclusive and trusting work environment and culture where everyone is motivated to perform at their highest level while bringing the best of themselves to work

Prerequisite Knowledge and Proficiencies:

  • Superior organizational, communication, presentation and interpersonal skills.
  • Proven ability to lead through vision and values.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Expert ability to multitask effortlessly and manage competing priorities under demanding deadlines.
  • Ability to work across multiple lines of business leading large scale complex project management initiatives with high attention to detail and accuracy; while multitasking and meeting deadlines despite competing prioritie
  • Must display a high level of professional judgment, commitment, integrity, teamwork, and customer service.
  • Exceptional analytical, cross-referencing and deductive reasoning skills.
  • Demonstrated ability to work independently, self-starter and highly motivated to work in a fast paced and changing environment
  • Able to maintain composure under pressure and make sound decisions.
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc).


  • 12+ years of related experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk).

Educational Requirements:

  • Bachelor’s degree required or equivalent work experience preferred.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.