FLOD COE BCP Program Leader in Chandler at PayPal

Date Posted: 7/14/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Customer Support
  • Experience:
    Not Specified
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. Within the GCO-GCCI Internal Control Partner Center of Excellence Team, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize threats and help make PayPal a great and enduring company.
This position is part of the GCCI Internal Control organization, the Business Continuity Coordinator provides subject matter expertise in the areas of Business Continuity planning and risk mitigation and leads junior BCP coordinators in quality and synergy across the Resiliency/BCP program.

Core Duties:

  • Coach and empower Analysts to create exceptional experiences and make the right decisions within defined operational guidelines.
  • Schedule, prepare and lead 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and Analysts driven based upon developmental needs. 
  • Assist in the development, testing and communications of Business Continuity planning.
  • Work with leadership to maintain and manage the Business Continuity program, supporting all activities necessary to enable response to any disaster, or business interruption.
  • Ensure that we can continue to operate and meet business and client objectives and requirements in the event of a business interruption, or disaster.
  • Responsible for the coordination of the development of Business Continuity Plans and associated documentation.
  • Interface with the enterprise Business Continuity Management Team to ensure an understanding and compliance with corporate standards and regulatory and industry requirements for Business Continuity/Disaster Recovery.
  • Development, Maintenance and Communications of Business Continuity Plans.
  • Conduct business process analysis and needs assessments to align Business Continuity Plans.
  • Responsible for the ownership and maintenance of all documentation related to the Business Continuity Plans.
  • Assists in the development and implementation of Plans for new groups, systems and processes/procedures in various departments and works with Plan owners to implement them.
  • Take the lead in organizing and coordinating the appropriate testing resources required to conduct a Business Continuity test/exercise.
  • Maintain quality by performing audits to ensure integrity, adherence to Business Continuity standards and analyze and provide overall support to internal and external customers.
  • Create/Support scenarios to re-establish operations from various types of business disruptions.
  • Identify opportunities for improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
  • Foster ongoing awareness of business recovery requirements and strategies with business/Operations partners, both internal and external.
  • Utilize Situational Leadership skills to effectively coaching style to the performance and knowledge level of each Coordinator (support learning style differences/flexibility).
  • Manage DSS Analyst/Coordinator as assigned.
  • Serve as a champion for the DSS Framework to: ensure consistency, clearly articulate processes, educate others, and enforce documentation standards. Routinely complete pulse checks with Business Units to ensure maximum engagement.
  • As a Team Leader you will become a significant resource to other departments in and around PayPal; it is important to support other Global DSS Teams as well other departments that come to DSS seeking guidance and support.
  • Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to Business Continuity/Disaster Recovery.

Prerequisite Knowledge and Proficiencies:

  • Strong analytical, cross-referencing and deductive reasoning skills.   Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings.
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Demonstrated attention to detail and knowledge of multiple functions within the GCO GCCI Organization.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Proven organizational skills.
  • Solid communication skills, both written and verbal, and the ability to communicate with several stakeholders.
  • Ability to establish and maintain harmonious working relationships with co-workers and business units.


  • 2-3 years professional related experience; such as: business continuity, technical/procedural writing and/or instructional design or risk/fraud environment; preferably in Banking or AML/BSA functions.
  • 2-3 years of Business Continuity and/or Disaster Recovery.
  • 2-3 years of performing quality audits to ensure integrity, adhering to business continuity standards and analyzing and providing overall support to internal and external customers.
  • 2-3 years of developing Business Continuity Plan problem resolution by analyzing processing problems, recommending solutions and working with other departments to test and implement solutions.
  • 1-2 years people management.
  • Appropriate certifications (DRII, CBCP, MBCP).
  • Knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, Microsoft Project, etc.).
  • Demonstrated strong written, oral and presentation skills to foster productive relationships with diverse staff.

Educational Requirements:

  • BS/BA Degree or educational equivalent.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.