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Evening Disputes Analyst in Chicago at PayPal

Date Posted: 5/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/30/2020
  • Job ID:
    R0055197

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We're looking for an exceptional candidate who will be responsible for chargeback and risk management support. Self-management and mental agility are keys to success in this position on this expanding team. Our strong preference is 1-2 years experience in a customer support role. Experience in risk management, dispute resolution and/or card compliance is preferred but not required. Hours are 2pm-10pm, M-F

 Responsibilities:

  • Answer internal and external inquiries (phone and email) with regard to Risk Management and other matters.
  • Ensure that exceptional service is delivered every time to customers while still upholding the department's service standards
  • Communicate frequently with financial institutions regarding cardholder disputes
  • Track and ensure that all requests and tasks are fulfilled within specified SLA’s
  • Review and make sound decisions for actioning dispute cases 
  • Perform other risk-related duties as assigned

Requirements:

  • 1-2 years in a customer services role (phone and email).   Experience with credit card and ACH disputes is a plus but not required
  • Demonstrate excellent written and verbal communication skills, and critical thinking
  • A self-starter and go-getter who has a detective-ish streak and a hunger for answers
  • Strong focus and attention to detail
  • A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you
  • A problem solver: you believe that nothing can’t be solved and improved
  • Experience with Microsoft Suite, Salesforce, and Zendesk is a plus but not required
  • Work schedule: 2pm-10pm

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0055197

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