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Enterprise Account Manager, SEA in Singapore at PayPal

Date Posted: 3/1/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Enterprise Account Manager position is a fundamental component of the PayPal Merchant Support team, serving as a primary contact for a portfolio of gold circle clients. The position serves as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. The position is the merchant’s source of contact for PayPal product information and communication on critical operational issues including risk management, fraud issues, negative account actions including limitations, placement of reserves and withdrawal limits. This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.

  • Perform operational due diligence on the merchant client during the sales phase to identify issues or process modifications required.Document Statement of Work for agreed operational support during client contract life.
  • Co-work with Global Operations to ensure account retention and maximum satisfaction of clients within assigned portfolio as measured by quarterly or semi-annual survey tools.
  • Provide proactive management of assigned accounts.
  • Outbound calling activities to provide operational information, feature education and product needs assessment should consume as much as 50% of daily activities.
  • The position has responsibility for the contractual health and well-being of the large client relationships within the PayPal merchant portfolio, including contract renewals for accounts as assigned by the Manager, EAM.
  • Document all communication with accounts, accurately and in a timely manner. Ensure that this communication is being shared with all appropriate internal departments and management.
  • Analyze and understand the client and their business, including future direction business direction. Responsible for cross selling PayPal product and services to meet share of wallet goals as assigned by the Relationship Manager within the client portfolio.
  • Prepare and delivers quarterly performance summaries on assigned clients to both internal (PayPal) and client executive management team

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.